Sales Operations Project Manager

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About

Position: Sales Operations Project Manager

Job Description

As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients worldwide. Our business is built on trusted, long-lasting relationships with industry leaders, both suppliers and customers.

Find more information about us on our pages: Company | Arrow Electronics

Learn more about Arrow - Welcome to Arrow - Five Years Out

Sales Operations Project Manager

Reporting to the EMEA Sales Operations Manager, this role focuses on the timely and successful implementation of new complex customer and company engagements. The individual will advise the strategic sales teams on aligning systemic capabilities with customer and internal needs, lead process definition, project planning, and support the development of new capabilities to meet emerging requirements. This role is crucial in driving Arrow towards its long-term market-share objectives.

Principal Accountabilities

• Manage & execute complex projects related to special assignments, customer-specific initiatives, acquisitions, mergers, change management, and organizational changes.
• Oversee processing of sales orders, including receipt, booking, tracking, delivery, billing, and backlog activities. Manage customer retention strategies and return materials authorization (RMA) processes.
• Resolve escalated operational issues, including vendor concerns, contract reviews, and new programs.
• Design and create new processes for special services and programs; manage market research for non-standard pricing to ensure profitability.
• Manage personnel development, hiring, training, and monitor staff performance.
• Oversee customer quotes activities aligned with customer strategies and order management for efficiency.

Competencies We Are Looking For

• Project management
• Process mapping
• Deep Oracle knowledge in SWB from sales and assets
• Commercial awareness (internal & external)
• Cross-functional collaboration
• Influence without authority
• Change management
• Effective communication with executive levels
• Proactive execution (“Get Things Done!”)

Key Interfaces

• Sales (daily) - including executives
• Enterprise Solutions
• Asset Management
• BPT, BPE/B2B
• Finance
• Warehouse
• Trade compliance
• Legal
• Other departments as required

Arrow is an equal opportunity employer committed to diversity and inclusion. If you see yourself as our future colleague, please send your application.

Location:

PL-Gdansk, Poland (Aleja Grunwaldzka)

Time Type:

Full time

Job Category:

Business Support

Nice-to-have skills

• Oracle
• Project Management
• Location: Neu-Isenburg, Hesse, Germany

Work experience

• General Project Management

Languages

• English

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Project Management and Information Technology
• Industries: Technology, Information and Internet