Technical Support Consultant

Job Description

The Technical Support Consultant is responsible for developing and delivering standardized and defined technical support in the area of Merchandising. As a Technical Support Consultant, you are the implementation partner of our customers and you are helping them to perform optimizations of customer specific processes according to their requirements.

During this phase of the customer relationship, you also provide the necessary technical support to ensure the stability of our solutions.

Responsibilities:

• Support our existing clients in any technical matters related to our software portfolio
• Implementing and supporting our data model into SQL Server and Oracle environments
• Ability to troubleshoot any kind of issues independently
• Involvement in technical projects for existing software solutions and their integration in the customer environment
• You support all project participants and project management with your expertise and the provision of solutions and customizations in time, in quality
• Transfer projects into regular operations at the customer and support your colleagues and customers in support cases / escalations
• Contribution with your expertise to technical groups where you are involved
• Analyze client requirements and come up with technical solutions to match
• Support the Nielsen sales team and analytics team with your technical competence, experience Build up a strong partnership with the defined customers and inspire the customers, in accordance with the contractual agreements

Qualifications:

• Software support and administration skills
• Database experience in SQL Server and Oracle
• Strong Communication skills (German & English)
• Reliability and commitment to the project and support
• Patience and the will to find the solution to the problem that is necessary for the solution
• Ability to work in a team and collaboratively with internal and external experts
• Very good understanding of customer issues with the aim of meeting customer needs
• Ability to build good relationships with external and internal stakeholders
• Very good organizational and prioritization skills

Additional Information:

Type of contract: permanent

Our Benefits:

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ:

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Our commitment to Diversity, Equity, and Inclusion:

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: General Business

Industries: Market Research