Key Account Specialist (Inside Sales) - m/f/d

Join to apply for the Key Account Specialist (Inside Sales) - m/f/d role at Ocean Network Express.

Job Purpose & Primary Responsibilities

In this role, you will support Global Key Account Executives for designated accounts, ensuring smooth customer service and proactive account management.

• Maintain customer satisfaction and service excellence for key accounts
• Follow up on sales leads and manage accounts proactively
• Prepare quotations and follow up with customers
• Negotiate prices and optimize cargo mix
• Update and produce ratesheets
• Communicate actively with internal and external stakeholders
• Handle enquiries or complaints as escalation point
• Coordinate cross-functionally to resolve operational issues
• Ensure compliance with company policies
• Promote e-commerce platforms and self-service tools

Required Skills and Competencies

• At least 3 years of shipping experience, preferably in Inside Sales or Key Accounts
• Strong customer focus and service orientation
• Persuasive, target-driven, with excellent communication and negotiation skills
• Advanced MS Excel skills and administrative capabilities
• Broad shipping knowledge with a cross-functional and commercial mindset
• Fluent in English and local language
• Digital orientation and growth mindset

What We Offer

• Modern workplace environment
• Mobile working options (2 days/week)
• Flexible working hours
• Company pension scheme
• 30 days of vacation annually
• Open communication and innovative collaboration
• Career development opportunities

This position is located in Hamburg.

Additional Details

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Sales and Business Development
• Industries: Transportation, Logistics, Supply Chain, Storage

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