Field Customer Support Specialist
For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.
Job Summary
This vital role is offering our customers exceptional support in the field (North-Central part of Germany) by delivering the required services and support to ensure they have the capability to utilize our products fully at their site.
- Provide technical repair and maintenance services for endotoxin, rapid bioburden and microbial detection laboratory instruments at customer sites.
- Schedule and conduct on-site service visits in an assigned region for product installation, qualification, routine preventive maintenance and product performance analysis.
- Provide technical support and problem resolution to customers via phone, email or on-site.
- Complete all required field service activities and documentation as assigned based on specific product, customer and/or standard operating procedures.
- Assist sales representatives with product demonstrations, new customer training and product validations.
- Responsible for completing all service and compliance documentation in accordance with company policies - cGMP and FDA.
- Responsible for resolving service issues with customer test lab equipment.
Job Qualifications
- Degree or equivalent in Engineering or Life Sciences; Microbiology, Biology or Chemistry.
- Minimum 4 years of related experience (Field Service, technical, laboratory or research).
- An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
- Ability to manage daily schedule, trips and administrative tasks independently and work in a fast-paced environment.
- German and English verbal and written (B1/B2 Level).
- Driving license.
About Discovery
Discovery from Charles River is industry-proven in the successful development of novel therapies, with over 350 patents and 80 preclinical drug candidates delivered to our sponsors in the past 17 years. Backed by more than 650 scientists, our comprehensive, integrated portfolio employs the latest technology and platforms to provide chemistry, biology, and pharmacology services that support clients from the earliest stages of hit identification all the way through to IND.
About Charles River
Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development.
With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges.
At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do.
At Charles River Laboratories, we recognize and recruit all talent. We are a company committed to the principle of diversity and inclusion and work daily in this direction.
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