Sales Support Manager (m/w/d)

Join to apply for the Sales Support Manager (m/w/d) role at Radisson Hotel Group.

Radisson Hotel Group is one of the world's largest hotel groups with nine distinctive hotel brands, and more than 1,600 hotels in operation and under development in 120 countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers, and together we bring the culture, spirit, environment, and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are now looking for a Sales Support Manager (m/w/d).

In this position, you will report to the Area Sales Director of Central & Southern Europe and will be an integral member of our Sales Team. Our team, with their winning edge and passion for driving revenue and growth, strives to deliver a hospitality experience that exceeds expectations—creating memorable moments for our guests.

Interested? Say Yes I Can! as we seek passionate people like you!

Key Responsibilities:

• Supports the smooth running of the sales department, delivering all aspects of the hotel’s proactive sales initiatives to maximize total revenue.
• Works as part of a team that maximizes guest satisfaction and comfort, providing positive and timely responses to guest inquiries and resolving problems.
• Assumes responsibility for assigned duties and tasks, ensuring all work is completed promptly and professionally.
• Delivers on departmental plans and objectives, achieving hotel initiatives & targets.
• Collaborates with immediate supervisor to control costs and inventory, and to attain productivity and performance levels.
• Builds and maintains effective working relationships while promoting company culture and values.
• Manages projects for major fairs in the Central & Southern Europe Area, such as IMEX and ITB.
• Ensures compliance with legislation, planning, delivering, and documenting due diligence activities for internal and external audits, with follow-up as needed.

Competencies & Skills Requirements:

• Experience in sales is beneficial but not essential.
• Hands-on approach with a proactive work style.
• Commitment to delivering exceptional guest service and a passion for hospitality.
• Ability to find creative solutions and take ownership of duties.
• Personal integrity and a drive for excellence.
• Experience working with various IT systems.
• Strong communication skills.
• Fluent in German and English, both written and spoken.
• Outstanding analytical skills.

What We Offer:

We aim to be as good a place to work as we are to stay. Our benefits include:

• Stylish office in St Martin Tower, Frankfurt.
• 3+2 Office/Home Office Policy.
• Employee rates at Radisson and prizeotel hotels for you and friends & family.
• Free accommodation for the first month if relocating.
• 550 EUR Refer-a-Friend bonus for successful hires through your referral.
• Employee discounts up to 50% at the in-house restaurant.
• Free in-house gym access.
• Training opportunities through Radisson Academy.
• Diverse team and regular team events.

Interested? Join the world of Moment Makers—we look forward to meeting you!