Service Delivery Lead (m/f/x) Client Success

Service Delivery Lead (m/f/x) Client Success, Berlin

Company: Scalable GmbH

Location: Berlin, Germany

Job Category: Other

EU work permit required: Yes

Job Reference: bce5b372440b

Job Views: 2

Posted: 25.05.2025

Expiry Date: 09.07.2025

Job Description

• Join a leading FinTech Investment Platform: Be part of a dynamic and innovative company dedicated to transforming the financial services landscape while delivering exceptional client experiences.
• Shape the Future of Client Success: Play a pivotal role in shaping the future of our Client Success department, where your insights and leadership will directly influence client outcomes and contribute to our overarching mission of delivering exceptional financial services.
• Commitment to Service Excellence: We prioritize service excellence, believing that each interaction with our clients should be impactful and personalized, ensuring their investment journey is seamless and rewarding.

Tasks & Responsibilities

• You are responsible for managing a group of Team Leads within the Client Success department, ensuring consistent quality, collaboration, and high performance across all teams.
• You act as a subject matter expert for your functional areas and drive continuous development of tools, processes, and client experience.
• Develop and implement service delivery strategies aligned with company goals, including establishing standards for daily operations.
• Take ownership of escalations, client issue resolution, and operational risk topics within your area.
• Represent the Client Success department in process, organizational, and operational setup.
• Analyze service and client data to identify trends and drive evidence-based decisions to enhance service quality and resource utilization.
• Collaborate with and report to Managing Directors of Client Success, providing regular updates on performance, challenges, and strategic initiatives.

Qualifications

• Several years of experience in a client-facing operations or service leadership role (e.g., in financial services, client success, support).
• Proven expertise in relevant functional areas such as trading operations, security operations, payments processing, or client lifecycle management.
• Exceptional leadership, communication, and motivation skills across multiple teams.
• High resilience and ability to manage change with structure and composure.
• Strong analytical and problem-solving skills, comfortable working with KPIs and data.
• Hands-on and proactive problem-solving mentality.
• Business fluency in German and English (written and spoken).

Additional Information

• Be part of one of Europe's fastest-growing Fintech startups, creating impactful innovative services.
• Work with an international, diverse, and inclusive team in centrally located offices in Berlin or Munich.
• Enjoy the latest hardware and tools, and participate in knowledge sharing sessions and personal education budgets.
• Experience German culture through free language classes.
• International relocation support, flexible vacation policy, and options to work abroad.
• Attractive compensation, company pension scheme, and other benefits like the Deutschland Jobticket and PRIME+ Broker subscription.

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