Field Quality Assurance Specialist, Country Aces and Quality Team (m / w / d) - Amazon Deutschl[...]

Über uns

THE STARTING DATE FOR THIS POSITION IS PLANNED FOR AUGUST 15, 2025.

Operations is the heart and soul of everything Amazon does. As a member of the ACES (Amazon Customer Excellence Systems) and Quality team, you will solve complex challenges and contribute to the optimization of delivery station operations, providing the station with sufficient knowledge and appropriate tools to improve performance. Your goal is to identify, design, and deliver process improvement solutions for various customer experience initiatives, aimed at enhancing Amazon’s ability to deliver directly to customers through its network of third-party vendors.

Key job responsibilities

1. Complete daily routines related to address data quality to improve delivery quality.
2. Monitor and analyze data to track key quality metrics.
3. Perform audits, assessments, and deep dives of field processes and procedures.
4. Use logical thinking, analytical, and problem-solving skills to identify potential areas for improvement.
5. Communicate any quality problems or concerns impacting the customer experience.
6. Verify potential access codes and delivery instructions for assigned addresses and update records as needed.

A day in the life

You will have the exciting opportunity to make history by joining the ACES (Amazon Customer Excellence Systems) and Quality team, whose purpose is to create unprecedented customer experiences daily. We seek innovation, problem-solving skills, and a passion to create world-class customer experiences that will transform commerce.

About the team

Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to deliver millions of products to our customers. Our goal is to make the delivery experience as smooth as possible and to roll out global delivery solutions for concepts like Amazon Fresh, Prime Now, and Amazon Restaurants.

Our operations are divided into two sides: ‘under the roof’ associates, who process millions of products for dispatch, and ‘on the road’ personnel working with Amazon Flex, a network of delivery contractors. We focus on innovation to improve customer experience, reduce our carbon footprint with electric vehicles, and leverage cutting-edge technology.

GRUNDQUALIFIKATIONEN

• Advanced proficiency in German language, both written and verbal (C1 CEFR).
• Relevant experience with data analytics and using metrics to identify issues.
• Experience with MS Office suite (Word, Excel, Outlook) in a professional setting.

BEVORZUGTE QUALIFIKATIONEN

Preferred qualifications are not mandatory. If you meet the basic qualifications, we encourage you to apply.

• Customer service skills for effective communication with partners.
• Experience with transportation management systems.
• Parcel delivery experience with market/geographic expertise.

You should be organized and able to meet deadlines through effective prioritization, even with overlapping requests. This position requires on-site presence, with occasional deviations from regular hours.

Amazon is an equal opportunity employer that values diversity and inclusion. We make recruitment decisions based on experience and skills. Protecting your privacy is a priority; please consult our Privacy Notice for more information. If you need workplace accommodations due to a disability, please visit our support site for assistance.