Expert - Sales

Join our “Sales Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre!

Job Title: Expert – Sales

Job Location: Manila

Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF), a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON).

We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). Our organization comprises more than 4,600 colleagues, including approximately 500 virtual FTEs (bots used in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota, and Budapest. You will have the opportunity to interact with people from all over the world and be part of a truly international organization.

This role offers the chance to deliver top-tier service supporting our DGFF regions and countries globally. Responsibilities include training to manage activities such as uploading buying/selling rates, handling sales master data, maintaining TMS data objects, and conducting denied party screening.

Key Responsibilities:

• Prepare quotations and contracts, including rate proposals and proposal writing.
• Support customer contact by preparing customer documents.
• Assist in customer planning and implementation processes.
• Provide customer information to support lead identification and qualification.
• Analyze Sales Index data.
• Prepare business reviews.
• Generate sales reports, including revenue development, churn rates, hit rates, pipeline size, etc., by customers.

Required Skills and Abilities:

• Bachelor's degree; a degree in logistics, industrial engineering, or management is an advantage. Undergraduate degrees are acceptable (only for GSC MNL & BOG).
• 0–3 years of experience in BPO or logistics domains (preferred).
• Proficiency in MS Office.
• Effective English communication skills, both written and verbal.
• Exposure to Enterprise Resource Platforms (ERPs) is preferred.
• Detail-oriented with good logical reasoning skills.
• High level of customer centricity.

What We Offer:

• Competitive compensation and performance-based incentives.
• Training and resources to support your growth and development.
• Flexible work arrangements for work/life balance.
• Generous paid time off and earned leave.
• A recognition and engagement culture.

Join us and explore a wide range of interesting job challenges and opportunities across our GSC service lines and divisions worldwide.