Sachbearbeiter (m/w/d) Customer Service Center - Auftragsmanagement

Sachbearbeiter (m/w/d) Customer Service Center - Auftragsmanagement

Join us to apply for the Sachbearbeiter (m/w/d) Customer Service Center - Auftragsmanagement role at SMC Deutschland.

Position Type: Permanent | Full-time | Location: Egelsbach

Automation is our passion – is it yours too? Do you enjoy new technologies, take initiative, and work independently? Then you are exactly right with us. Shape the future of SMC Deutschland and bring your expertise to our headquarters in Egelsbach near Frankfurt am Main.

SMC Deutschland GmbH is a leading manufacturer, partner, and solution provider for pneumatic and electrical automation technology. Part of SMC Corporation, which has nearly 21,000 employees worldwide, listed on the Japanese stock market, with subsidiaries in 83 countries and 500 sales centers globally. SMC Deutschland GmbH, headquartered in Egelsbach near Frankfurt, has been successfully operating in the German market for over 40 years and employs more than 800 staff.

What you can look forward to:

• An attractive and performance-based salary, including 13th month salary
• A friendly team with passion and plenty of room for creativity
• A modern, well-connected workplace in the heart of the Rhine-Main metropolitan region
• Opportunities for personal development through a wide range of training and education
• Additional benefits such as private supplementary health insurance, group accident insurance, a subsidy for company pension schemes, and bicycle leasing

Your responsibilities with us:

• Support assigned customers and handle customer orders comprehensively
• Identify, understand, and implement customer requirements in line with customer needs and internal processes, collaborating with other departments
• Ensure the implementation of all specific requirements and agreed delivery deadlines, including preparing, processing, and tracking delivery time reductions
• Contribute to expanding electronic order processing
• Create and analyze specific reports
• Handle online supplier portals
• Prepare customer-specific certificates (origin certificates, factory certificates, RoHS/REACH declarations, etc.)

Ideal qualifications:

• Completed commercial training with at least 1-2 years of relevant professional experience
• Proficient in ERP systems (preferably AS400 or M3) and MS Office
• Independent and reliable working style, organizational skills, and conflict management abilities
• Excellent German and good English skills, both spoken and written

Interested? We look forward to receiving your application to:
Claudia Nuss, People & Culture. For further questions, please contact Ms. Nuss at +49 (0) 6103 / 402-814.