IT-Experte als Service Owner / IT-Service Manager (m/w/d)

TieTalent Wesel, North Rhine-Westphalia, Germany

3 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

About Us

For our System Management Team in Essen or Dortmund (other nearby Westnetz locations possible), we are seeking committed reinforcement at the earliest opportunity.

We want your work to be meaningful and for you to bring all your facets into it. We see you for who you are, what you feel.

Westnetz, a 100% subsidiary of Westenergie AG, is Germany's largest distribution network operator. With over 6,000 employees and an open corporate culture, we ensure reliable service for our customers—24/7, 365 days a year. If you want to shape the energy transition with us, improve people's quality of life, and strengthen regional infrastructure, there's room for you to realize your potential.

What You Stand For

• Responsibility for planning, developing, and providing IT services (Service Lifecycle Management)
• Initiating, planning, and ensuring the change and new development processes of services, including Service Level Agreements
• Ensuring the existing and future IT service model planning
• Compliance with IT processes (Incident Management, Problem Management, ISMS, Data Protection, Change Management, Release Management)
• Risk planning and management for scheduled service changes
• Planning and managing IT budgets for services (e.g., MTP, Forecast), billing methods, and cost distribution
• Contributing to the development and implementation of IT strategy and architecture roadmaps

What You Bring

• Completed (technical) university degree in Computer Science, Business Informatics, or Industrial Engineering, or comparable qualification
• Extensive experience (>5 years) in IT service and application management, with excellent knowledge/certification in Technology Business Management and ITIL (V3/4)
• Good knowledge in quality, budget, and risk management, as well as service delivery/transformation; experience with SCRM or other agile project management methods
• Willingness to propose and implement unconventional, creative ideas
• Ability to derive effective and appropriate solutions
• Structured approach to task management
• Active promotion of collaboration by involving all stakeholders
• Attention to self and others

What We Offer

• Responsible and varied tasks with significant scope for shaping
• A modern work environment characterized by good collegial cooperation, with new technologies and agile methods driving constant change
• Support for your future-oriented training and development
• Work-life balance support as a certified family-friendly employer in various life situations
• Networking opportunities beyond regional borders within the E.ON Group
• An open and constructive feedback culture

We embrace diversity in our open and appreciative corporate culture—believing that differences enrich us, whether in origin, gender, age, lifestyles, talents, skills, or limitations.