After Sales Area Manager_ Germany

About The Role:

Due to the expansion of our successful European growth, BYD Europe is looking for a NEV enthusiastic and self-driven After Sales Area Manager for Passenger Cars. In this exiting position you will play an important role in setting up the after sales activities in Germany.

As the After Sales Area Manager, you are responsible for building and maintaining a strong and customer focused After Sales service level in the designated region or country. You support the network of local dealers and dealer groups, focusing on high quality and mutual satisfaction. You play an important role in developing, implementing, and maintaining service products and After Sales propositions. You ensure that the service procedure is carried out correctly and performs all administrative tasks needed.

This role reports directly to the After Sales Manager Germany.

Role Responsibilities:

• Drive and support dealer partner’s service network management with service preparation, monitoring and managing the aftersales business plan and steering the dealer partner’s continuous service level improvement.
• Planning and organizing regular dealer visits, meetings, workshops, and other activities with regional partners. Be responsible for the after-sales projects development, execution, and assessment.
• Ensures the localization and implementation of the BYD aftersales policies and standards in the network to ensure the set-up of a strong BYD service network. Secure the quality of our service network by timely training, tooling, and other supportive materials and programs.
• Owns and continuously improves all authorized repairers/service centers KPIs. In collaboration with our Chinese and European HQ, creates, implements, and ensures regular ad hoc performance reporting.
• Ensure implementation of our customer-centric approach and unique BYD customer experience at dealer partners. Regional customer satisfaction (NPS from service), collects and analyzes service/ maintenance data, assists partners to resolve customer complaints and negative feedback in time. Also support and monitor partners CX process improvement by a Voice of Customer focused supported by local call center set-up.
• As an expert in after-sales, support and communicate with technical support, quality and warranty team with critical issue handling, quality investigation and training arrangement.
• Working with dealer partners to achieve monthly, quarterly, and annual after sales objectives and KPI’s.
• Travels across the region/ country as needed to support day to day after sales business and ensure close relationship with dealer partners. Any other reasonable duties requested by line manager.
  
  

• Willing to travel on a very frequent basis within the country/ region and abroad including potential trips to the Netherlands and China, indication 25% of your time.
• HBO+ (bachelor or master) working and thinking level, acquired by education or work experience.
• 5+ years of experience in a similar role in automotive/ E-mobility within importer or OEM.
• Organized with communication skills and an understanding of differences between countries, cultures, regulations. Self-learning, the ability to discover and solve problems.
• Excellent written and verbal communication skills in German language and English is a must, Chinese is a plus.
• High-level attention to details, time management and accuracy. Proficient PowerPoint and presentation skills.
• Must hold a valid driver license for EU and candidates must be eligible to work in Europe.
  
  

• Performance and experience-based competitive remuneration;
• 25 days paid holidays + public holidays;
• Department & company-wide teambuilding events;
• An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.
  
  

About BYD:

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.