Data Center Technician

Responsibilities (Text Only)

1. Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
2. Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
3. Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
4. Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
5. Assists and provides guidance to other technicians to complete challenging or complex tasks.
6. Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
7. Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying informed about the status of others' work.
8. Displays pride and accountability for the service quality, completeness, and user experience; demonstrates ownership of the data center facilities.
9. Embodies our culture and values.

Qualifications (Text Only)

Required Qualifications:

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components, along with demonstrated experience supporting IT equipment or related technology.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Relevant experience supporting IT equipment or related technology.
• Applicable certifications such as CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by law.