ITSM Platform Owner & Architect (m/f/d)

LAPP

LAPP is a family-owned company headquartered in Stuttgart and a global leader in cable and connection technology. Founded in 1959, we are still fully family-owned today. With around 5,700 employees, we are operating in over 80 countries – globally connected and regionally rooted. Working at LAPP means more: this is where inventive spirit and a hands-on mentality meet cherished values and tradition.

We offer all employees the freedom to develop and pursue new opportunities. Flexibility and personal responsibility are just as important to us as a family-friendly work environment. We value all our colleagues with their talents, ideas and perspectives.

After all, every personal contribution counts when it comes to meeting the needs of our customers from various industries together. Together we keep the industry alive:alive by LAPP – alive by YOU!

Your tasks

• Responsibility for the overall technical and strategic architecture of the group-wide ITSM platform
• Aligning platform capabilities with business strategy and internal ITSM roadmap
• Providing technical leadership to the platform support team in implementing technical best practices, policies, and operational processes
• Designing, building, and evolving the platform architecture, including release management, integration, security, and scaling
• Managing external implementation partners and ensuring an efficient operations and development model
• Introduction and further development of standardized IT service management processes according to ITIL (e.g., incident, change, request, problem, asset)
• Prospective expansion of the platform to become a company-wide ESM platform
• Identification and implementation of automation potential within the platform to increase efficiency and quality
• Close cooperation with process owners such as service managers, security, compliance, CIO office, and the head of IT foundation
• Contribution to the further development of group-wide IT governance and the professionalization of IT operations

Your profile

• Degree in computer science, business informatics, or comparable qualification
• At least 3 years of professional experience in the architecture, configuration, or operation of ITSM platforms in larger IT organizations (ServiceNow, Freshworks, BMC, or similar)
• Deep technical understanding of platform operation, process digitization, and interface architecture
• ITIL v3 or ITIL 4 certification is mandatory
• Experience in managing service providers and working with international teams
• Ability to translate technical complexity into strategic decisions and orchestrate various stakeholders
• Structured, solution-oriented, and independent way of working
• Very good communication skills in German and English

Good reasons for LAPP

• Variety of tasks and responsibilities & plenty of scope for ideas
• Value-based family business
• Global player withflat hierarchies
• Flexible working hours models & home office
• Work life balance due to the possibility to swap shifts
• Social benefitsanddiscounts such as job train ticket & private parcel acceptance
• Personneldevelopment,onboarding & individual support
• Annual international soccer- & volleyball tournament
• Public transport connectiondirectly at station„Lapp Kabel“
• Sports- &health activitiesand healthy canteen
• Consulting in social and care services

Contact

Lapp Service GmbH · Oskar-Lapp-Street 2 · 70565 Stuttgart

We arehappy to answer any questions you may have in advance