Field Service Engineer (gn)

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.

Job Description

Primary Function of Position:

A Field Service Engineer 3 will install, support, troubleshoot, repair, and otherwise maintain all Intuitive products in their assigned territory, ensuring all service agreements and warranty obligations are fulfilled and exceeding customer expectations. Additionally, a Field Service Engineer 3 with experience will mentor junior engineers, perform regional administrative tasks, and participate in new product introductions and process improvement initiatives. This role requires expertise in electro-mechanical systems, specialized training, and excellent customer service, communication, and time management skills.

Roles and Responsibilities:

• Perform scheduled maintenance, troubleshoot, diagnose, and repair products, and coordinate system installations within territory.
• Complete administrative duties including spare parts inventory, field activity reports, and expense reports.
• Maintain company-issued equipment and assets.
• Support teams at trade shows, via phone support, and in achieving company objectives.
• Participate in continuous improvement projects, provide feedback, and support new product launches.
• Complete all required training and professional development courses.
• Manage territory by responding to customer needs, maintaining system configurations, and supporting training and events.
• Mentor junior engineers and support service contract renewals.
• Act as a Medical Device Consultant in Austria and Germany after appropriate training, providing guidance on device handling.

Qualifications

Required Knowledge, Skills, and Experience:

• A university or college degree in science, technical engineering, or equivalent, or 5 years of relevant work experience; or 3 years experience with a Master’s degree; or a PhD without experience.
• Strong communication skills in local language(s) and English.
• Interpersonal skills.
• Technical knowledge of Intuitive Surgical products, with hands-on experience.
• Teaching and presentation skills.
• Administrative and record-keeping skills.
• Knowledge of Operating Room protocols (preferred).
• Proven customer relationship skills with surgeons and hospital staff (preferred).
• Ability to troubleshoot complex electro-mechanical systems independently.
• Willingness to travel up to 50-70%, depending on region.

Additional Information

Intuitive is an equal opportunity employer, offering fair employment opportunities regardless of ethnicity, gender, pregnancy, sexual orientation, gender identity, national origin, race, age, religion, veteran status, disability, genetic information, or other protected status. We prohibit discrimination and harassment in any form.