Junior Desktop Support Engineer - 12 Month FTC

Electronic Arts Information Technology (EAIT) group keeps our employees and business operations connected globally. As a digital entertainment company, EA’s enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. We bring creative technology services to each one of these areas, keeping everyone creative, collaborative and productive. Our team ensures better play across all of EA and needs your help to do that.

You must be fluent in German for this role

Responsibilities:

• You will provide daily technical support to EA studios on endpoints including Windows and Mac desktops, laptops and mobile devices.
• Support latest game consoles and meeting rooms technologies.
• Deploy and support operating systems and client software, including Windows, macOS, Office 365, game development software using MDT, MS Intune, Jamf or Tanium, Filers.
• Participate/manage in local IT projects, and deliver global/regional IT projects in the sites.
• Follow EAIT processes to perform change, incident/problem, and configuration management tasks.
• Purchase IT hardware/software for the studio, manage and track IT assets.
• Support studio employees hybrid work models.
• Develop relationships and communicate with business teams and studios.
• You will report to Madrid’s Site IT Manager.

Qualifications:

• 1/2 years of experience in an IT support role
• We are looking for candidates with experience supporting and troubleshooting endpoints, game consoles and meeting room technologies including Windows Workstation OS, macOS, Zoom, Slack, Google Drive and Office 365 suite.
• Experience working with Active Directory, MS Intune, Jamf, Windows Server, basic network services like DNS, DHCP.
• Solid problem-solving and troubleshooting skills.
• Native or fluent German and fluent in written and spoken English skills, being global teams.
• Customer-centric mindset, knowing how to respond appropriately in challenging situations.
• Passionate to grow in IT tech areas and willing to take challenges.

• Tätigkeitsbereich

  IT