Customer Service (m/f/d)

About Us – Who We Are:

Founded in 1973, Versapak is the leading manufacturer of reusable tamper-evident pouches, insulated carriers, and security seals used across industries such as medical, passenger transport, food retail, and election campaigns. Renowned for our patented T2 closure mechanism, which provides superior tamper evidence, we deliver customized solutions tailored to the specific needs of each customer. This commitment makes Versapak the first choice for secure and reliable packaging.

Versapak Europe GmbH is a key part of this legacy, specializing in sustainable and tamper-evident packaging solutions. Based in Solingen, we are part of an international network and work closely with our parent company in England and our own production facility in Romania. Our mission is to develop innovative and environmentally friendly packaging concepts that meet the demands of our customers worldwide. We highly value open communication within our team and with our international partners to ensure we always deliver the best solutions.

Your Responsibilities:

• Handling and managing customer inquiries via phone, email, or chat

• Recording and maintaining customer data in the CRM system

• Processing complaints and claims with a solution-oriented approach

• Supporting order processing and tracking

• Collaborating with other departments such as Sales, Logistics, and Accounting

• Preparing reports and analyses related to customer service

• Maintaining constant communication with our parent company in England and our production site in Romania to ensure smooth cooperation

Your Profile:

• Completed commercial training or equivalent qualification

• At least 5 years of professional experience in customer service or a similar role

• Excellent German and English language skills; additional languages are a plus

• Experience with SAP Business One is desirable but not mandatory

• Customer-oriented thinking and actions

• Ability to work well in a team, flexibility, and a structured approach to work

• Proficient in MS Office and CRM systems

What We Offer:

• An engaging role within a dynamic team

• Comprehensive onboarding and training opportunities

• Flexible working hours and the possibility of remote work

• Attractive salary between €36,000 and €38,000 gross annually