Future position : Onsite IT Support Engineer

Overview

We are preparing for a project starting mid-2025 and are interested in candidates who may want to join NSC in the near future. If you're considering a change but aren't ready yet, please review the job description below and apply online. We will contact you when recruitment activities begin.

The Onsite Support Engineer is responsible for end-user support, hands-on support, and collaborating with business users and stakeholders to ensure efficient support without impacting business operations. The role requires practical support experience.

Responsibilities

• Manage Microsoft desktop operating systems and Windows applications deployment, configuration, and management.
• Administer Windows client systems.
• Build and install PCs, telephony systems, wireless networks, and peripherals (printers, scanners, mobile devices) related to desktop infrastructure.
• Perform routine maintenance on PCs, networks, telephony systems, and peripherals.
• Identify, log, and resolve technical issues with software applications or network systems.
• Suggest potential system changes and improvements for technical teams to consider and implement.
• Collaborate with the Technology team to ensure optimal operation of the desktop computing environment.
• Administer and resolve issues with end-user workstation network software products as needed.
• Respond to incoming calls, messages, and work orders regarding desktop problems.
• Support network devices and servers in a business environment.
• Ensure work is completed within agreed service levels.
• Communicate technical issues clearly to technical teams and business stakeholders.
• Proven experience with Microsoft Intune (Autopilot), SCCM, VMWare Horizon, and related technologies.
• Demonstrate proactive attitude and passion for EUC, with strong interpersonal and time management skills.
• Support, migrate, and deploy Windows 10/11 systems.
• Liaise with third-party support and PC vendors when necessary.
• Perform duties consistent with the scope of the role.
• Manage the full lifecycle of desktop/laptop hardware.
• Work effectively in a global delivery environment.
• Provide technical support on-site, resolving hardware, software, and network issues.
• Install, configure, and maintain computer systems and related equipment.
• Diagnose and troubleshoot technical problems analytically.
• Train clients on new technologies and software usage.
• Document technical issues and solutions for future reference.
• Maintain professionalism and a positive attitude during client interactions.
• Stay updated with the latest technology trends and advancements.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (may not be mandatory).
• 3-5 years of experience in technical support, preferably onsite.
• Strong understanding of hardware, software, and networking concepts.
• Excellent communication and interpersonal skills.
• Ability to work independently and solve problems effectively.
• Good time management and organizational skills.
• Valid driver's license and willingness to travel to client sites (preferred).
• Experience with industry-specific technologies.
• Certifications such as CompTIA A+, Network+ (preferred).
• Bilingual or multilingual skills (country-specific language skills preferred).

Technical Experience:

The Tech-bar/OSS support team should have strong technical knowledge and hands-on experience with the following technologies:

• Microsoft Client OS (Windows 10, 11)
• Active Directory and related services, DHCP, DNS
• Print and File sharing services
• Hardware troubleshooting and repair
• Patch Management