Field Quality Assurance Specialist, Country Aces and Quality Team

Operations is the heart and soul of everything Amazon does.

As a member of the ACES (Amazon Customer Excellence Systems) and Quality team, you will solve complex challenges and contribute to optimizing delivery station operations. You will provide stations with the knowledge and tools needed to improve performance.

Your goal is to identify, design, and deliver process improvement solutions for various customer experience initiatives, aimed at enhancing Amazon’s ability to deliver directly to customers through its network of third-party vendors.

Key job responsibilities

1. Complete daily routines related to address data quality to improve delivery quality.
2. Monitor and analyze data to track key quality metrics.
3. Perform audits, assessments, and deep dives of field processes and procedures.
4. Use logical thinking, analytical, and problem-solving skills to identify potential areas for improvement.
5. Communicate any quality problems or concerns impacting customer experience.
6. Verify access codes and delivery instructions for assigned addresses and update records as needed.

A day in the life

You will have the exciting opportunity to create unprecedented customer experiences as a member of the ACES and Quality team. We value innovation, problem-solving skills, and a passion for creating world-class customer experiences that will transform commerce.

About the team

Amazon Logistics (AMZL) handles last-mile delivery in partnership with third-party distribution. We focus on operations with 24/7 shifts and support both 'under the roof' and 'on the road' teams. Our goal is to make delivery experiences smooth and to innovate with services like Amazon Fresh, Prime Now, and Amazon Restaurants.

Our 'under the roof' team processes millions of products for dispatch, while our 'on the road' team works with Amazon Flex delivery contractors. We continually seek to improve customer experience, reduce our carbon footprint, and incorporate innovative delivery solutions, including electric vehicles.

Minimum qualifications

• Advanced proficiency in German (C1 CEFR)
• Experience with data analytics to identify problems
• Proficiency with MS Office Suite (Word, Excel, Outlook)

Preferred qualifications include customer service skills, experience with transportation management systems, and parcel delivery expertise with geographic knowledge. These are not required but are a plus.

This position requires on-site presence, with occasional deviations from regular hours.

Additional information

Amazon is an equal opportunity employer that values diversity. We make hiring decisions based on experience and skills. Protecting your privacy is a priority; see our Privacy Notice for details.

If you need workplace accommodations, visit this link for support during the application process.