GenO CSS Advanced Services Engineer (Start Date September 2024)

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GenO CSS Advanced Services Engineer (Start Date September 2024), Hamburg

Client: Oracle

Location: Hamburg, Germany

Job Category: -

EU work permit required: Yes

Job Reference: 8ede01e238c2

Job Views: 4

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

At Oracle, our mission is to help people see data in new ways, discover insights, and unlock endless possibilities. Organizations in all industries and of all sizes rely on Oracle to help them succeed. Learn how your work can have a truly global impact and influence the lives of billions of people every day:

Generation Oracle (GenO)

Are you passionate about changing lives through technology and driving innovation? Are you eager to learn, grow, and succeed in shaping your future? We’ll help you find your calling and kick-start an extraordinary career in a leading company as Oracle is.

Generation Oracle (GenO) is Oracle’s brand-new career development initiative, focused on identifying and advancing early-in-career and returnship talent. GenO delivers learning, continuous development, and clear, accessible career paths whilst offering the opportunity to influence and help steer our business into the future.

Join us as an Advanced Services Engineer (ASE)

Become an Advanced Services Engineer and help our customers make well-informed decisions regarding the implementation, management, and use of Oracle technologies.

As part of the Oracle Customer Success Services team, you will be a member of the international network of experts, contributing to global technology-driven initiatives and innovation programs for continuous service improvements.

Job Responsibilities:

• The Customer Success Services (CSS) is a unit within Oracle’s Customer Service Organization that enables long-term advanced support relationships with many of Oracle's largest customers.
• Advanced Services Engineers (ASE) provide support in the continuous operational improvement of Oracle environments.
• ASEs leverage Oracle’s support-based intellectual property and customers’ experiences throughout their involvement with Oracle’s technologies.
• Our goal is for every customer to gain more value from their Oracle Solutions by helping them make well-informed decisions regarding the implementation, management, and use of Oracle technologies.

Job Requirements:

• Work involves some problem solving with assistance and guidance in understanding and applying Oracle policies and procedures.
• Goal-oriented individual.
• Able to complete individual goals as well as work in a team environment.
• Demonstrated ability to communicate using technical concepts. Working knowledge of Oracle products is a plus but not necessary.
• Availability to work in scheduled out-of-hours operations when required.

What you'll do:

• Learn from experts and contribute to bringing value to our customers leveraging Oracle’s international network of experts.
• Use Oracle internal tools, resources, and network to learn and stay up-to-date with innovations and leading technologies.
• Contribute as a team member on customer projects alongside Oracle experts and leaders.
• Consult with clients to understand their business requirements and map them to our solutions and services.
• Learn how to design solutions using Oracle leading technology, consulting methods, tools, and best practices.
• Support customer relationships with CSS focused on collaborative, long-term partnerships.

What you'll bring:

• Bachelor's degree or up to 2 years of relevant experience.
• Fluency in English.
• Strong communication skills to collaborate and present concepts clearly.
• Openness to new ideas and challenges.
• Ability to embrace change with confidence and adapt quickly.
• Proactive attitude and drive to complete tasks and achieve goals.
• Resilience and effectiveness under pressure.
• Strong organizational, negotiation, and planning skills.
• High energy and enthusiasm to influence and interact with people.
• Teamwork orientation and individual goal achievement focus.
• Critical thinking skills for analyzing situations and solving problems creatively.

What we'll give you:

• Investment in your professional development and access to a network of resources and thought leaders inside Oracle.
• Flexible work environment promoting work-life balance.
• Inclusive, multicultural community valuing diverse perspectives.
• A buddy program with a senior expert to support your onboarding and learning.
• World-class training from industry experts.
• Clear career progression based on performance and development.
• Opportunities to engage with diverse customers across multiple areas.
• Competitive pay and benefits to support your success.

At Oracle, we celebrate diversity and inclusion, believing that innovation starts within an inclusive environment. We are committed to creating a workplace where everyone’s voice is heard and valued. We encourage candidates with disabilities to apply and voluntarily share any relevant information in their application, in accordance with applicable laws.