Warranty & Claim Manager (m/f/x)

Play an active role in shaping customer satisfaction!

Do you not only analyze figures, but also recognize opportunities? Do you have an eye for detail, keep an eye on the big picture and manage complex warranty processes with aplomb? Then an exciting interface role awaits you at our customer Airbus Helicopters Deutschland GmbH in Donauwörth, where technical expertise meets commercial thinking. We look forward to receiving your application as Warranty & Claim Manager!

The gross annual salary is max. 55,300 €. Please note that we can only consider candidates who have a valid, unrestricted work permit for the EU (not a student visa).

Job description

Tasks

• Analysis of warranty claims to evaluate commercial and technical aspects for the civil and military fleet
• Processing and monitoring of warranty claims in the SAP and SAP-SUN system (“end-to-end”)
• Monitoring of global logistical KPIs and program performance, including financial aspects
• Cost control throughout the warranty process with strict tracking of all expenses
• Close collaboration with internal customers and suppliers for efficient case handling
• Review and negotiation of diagnostic reports and cost estimates with repairers
• Participation in projects to optimize processes and reduce failure rates
• Supporting strategic purchasing in contract negotiations to improve warranty conditions

Requirements

• Degree in aerospace, international management, supply chain / logistics or economics
• ALTERNATIVE: Completed specialist vocational training with qualified further training as a master craftsman or technician and corresponding specialist additional qualification (e.g. business administrator)
• Several years of professional experience in purchasing, logistics, aerospace and project management
• Confident handling of MS Office and SAP (knowledge of detailed functions in each case), experience with Google Suite
• Business fluent in German and English (min. C1), knowledge of French is a great advantage
• Valid, unrestricted work permit for the EU (no student visa) mandatory
• Team player with basic technical understanding and a structured way of working

Services

• Optimum work-life balance – balance through flexible working time models
• Earnings with attractive additional benefits – fair payment according to the Equal Pay model as well as annual special payments and bonuses and allowances above the standard pay scale
• Relaxation with a generous holiday offer – 30 days vacation and extra days off for special occasions
• Global further training opportunities – development of career prospects with international, Group-wide further training and development opportunities
• Social security – company pension scheme with generous employer contribution
• First-class catering – with on-site facilities such as a canteen and cafeteria
• Flexible mobility – employee car park and travel allowance