Operations Service Analyst (m / w / d)

Ground Operations; Air Network; Road Network; Clearance Operations: Collects, organizes, and provides daily service and operational updates to the district management team. Assembles data to review and update key indicators of field performance and assists in root cause analysis. Gathers responses to requests from corporate, regional, and district levels. Creates and modifies databases to support operational decisions made by Engineers and Specialists. Provides analysis, trending, and data presentation to the Manager and/or DMD. Continuously updates internal processes for improvement with limited guidance and identifies automation opportunities. Compiles, refines, and reviews service information to support service goal setting. Participates in QATs, special projects, and cross-functional initiatives. Collaborates with the District Quality and Process Specialist to manage the DCRT process and supports the CSM process for district staff. Performs other duties as assigned.

Applies specialist knowledge to perform and review processes within and across departments, supporting the achievement of divisional and corporate goals. Participates or leads in designing, developing, and implementing processes within the area of expertise.

Key Responsibilities

• Collect and organize daily service and operational updates for district management.
• Assemble and analyze data to update key performance indicators and assist in root cause analysis.
• Gather responses to information requests from various levels.
• Create and modify databases to support decisions by Engineers and Specialists.
• Provide data analysis, trending insights, and presentations to management.
• Continuously improve internal processes with minimal guidance.
• Identify automation opportunities.
• Compile, refine, and review service information for service goal setting.
• Assist with QATs, projects, and initiatives.
• Collaborate on the DCRT process and support district staff processes.
• Support network operations including Brexit, Tricolor flows, European Freight HUB, Rollover application, Reporting Tools, and Medical Service Tower.
• Perform other duties as assigned.

Training and Support

• Conduct detailed analysis of complex data and systems, providing reports and recommendations. Support day-to-day data management in company software.
• Support management and key stakeholders with detailed reports and analysis.

Communication and Reporting

• Prepare and deliver quality and performance reports to management.
• Facilitate feedback between central operations and depots.
• Act as liaison between quality teams, station management, and external partners.

Minimal Requirements

• 1-5 years relevant experience in data analysis or similar.
• Secondary education (high school level).
• Fluent in English.
• Experience with MS Office (Word, Excel, Outlook).
• Strong presentation, accuracy, problem-solving, communication, and interpersonal skills.

Note: Candidates will report to Kubilay Oezalan, District Manager for the German District. Andre Zabel is the Hiring Managing Director.

Attributes include attention to detail, problem-solving, influencing, persuasion, communication, and interpersonal skills.

Location: Troisdorf, North Rhine-Westphalia, DE