Director, Customer Value

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

From the moment you wake up in the morning until you go to bed at night, consider the media you consume, the adverts you see, the apps you use, the websites you browse, and almost all of the shopping you do online throughout the day. Chances are that every single one of those interactions, every single one of those experiences, was touched by an Adobe product. We’re on a mission to hire the very best and are committed to crafting exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

We have a phenomenal opportunity for a Director of Customer Value based in Munich.

We are seeking a Director of Customer Value (individual contributor) to act as the primary liaison for Customer leadership and partner with C-level executives within our largest, most strategic customers to guide them through their digital transformation journey with Adobe. This role, spanning from Sales to Post-Sales, will ensure we help our customers achieve their digital transformation goals. The role will serve as the top-level authority supervising alignment and coordination across various work streams, including our product teams for delivering sophisticated use cases. Additionally, they will orchestrate collaboration and alignment initiatives with our internal account teams. The Director, Customer Value, will be responsible for positioning the Customer for success and prioritizing the realization of business value from the Adobe stack.

What you will do :

• Establish C-level relationships during the sales cycle to understand customer key business objectives and critical metrics, and instill confidence in our ability to deliver on the expected business outcomes.
• Act as the focal point of contact and liaison post-sale between customer executives and Adobe teams including Product, Legal, Engineering, Professional Services, Technical Support, Technical Account Management, and Customer Success.
• Ensure a seamless transition of customer requirements and business objectives from pre-sales to post-sales execution.
• Develop and deliver compelling, CxO-ready case presentations (ROI, TCO, etc.) to drive value realization discussions.
• Map out customers' current and future business processes to identify and prioritize key use cases and business value drivers.
• Assist customers in navigating internal organizational changes and implementing effective change strategies.
• Build customer advocacy for future marketing opportunities such as case studies and events.

What you’ll need to succeed :

• Influence on both customer stakeholders and internal Adobe teams, navigating challenging conversations during the customer journey.
• Strong executive presence and presentation skills, comfortable engaging with C-suite executives. Ability to articulate the path to business value through technology transformation.
• Self-starter capable of initiating and leading programs in a fast-paced environment.
• Results-oriented with a strategic approach to customer engagement.
• Collaborative, cross-functional approach, especially with Sales, Customer Engineering, Customer Success, and other key partners.
• Extensive experience in digital transformation, value consulting, or technology delivery/transformation programs.
• Understanding of how Marketing, Engineering, and Product teams function, especially in Data Engineering, Personalization, and Customer Insights.
• Fluency in English and German

At Adobe, you will be immersed in an exceptional work environment, surrounded by colleagues committed to growth and ongoing feedback. If you’re looking to make an impact, Adobe is the place for you. Discover what our employees say about their careers and explore the benefits we offer.

Adobe is an equal opportunity employer. We hire individuals regardless of gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. When our employees feel appreciated and included, they can be more creative, innovative, and successful. This is what it means to be Adobe For All. Learn more about our vision.