Solution Engineer

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Job Category: Sales

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Salesforce Marketing Cloud

The Salesforce Marketing Cloud is a leader in AI-driven digital customer engagement solutions across email, mobile, and web and a complete marketing platform designed to help our customers personalize every moment of engagement across their customers’ lifecycle. By connecting every department through actionable data and agents, we empower teams to work together to build lasting customer relationships. Action all your data faster with unified profiles and analytics. Deploy smarter campaigns across the entire lifecycle with Agentforce. Personalize content and offers across every customer touchpoint.

Overview of the Role

The Salesforce Marketing Cloud Solution Engineer (MC SE) engages with customers ranging from operational marketing and IT teams to C-Level executives. The MC SE must perform as a trusted advisor and guide in delivering memorable customer experiences while knowledgeably positioning the business value of our solutions to all levels of audiences.

The MC SE is part of the Germany and Austria Sales team, providing technology and industry expertise to customers and partners by crafting, packaging, and demonstrating innovative solutions that solve key business challenges and help to deliver against demanding critical metrics.

In addition to working on sales opportunities and supporting marketing initiatives, you will also get a chance to work on exciting and strategic initiatives to drive continuous improvement within the Solution Engineering team and to grow your personal profile within Salesforce.

Responsibilities

Success will be measured by individual objectives, the overall performance of the Sales team in growing annual revenues and providing solution expertise to support growing the sales pipeline. Examples of those activities are:

• Work in close partnership with sales teams, partners, product and industry specialists to plan and deliver on sales campaigns.
• Lead client discovery and workshop sessions to ensure that the proposed solution delivers customer success, solving identified business challenges, helping to achieve their KPIs, and providing a path to fast ROI.
• Present and demonstrate technical solutions; have a passion for understanding and solving business challenges to bring the most value to customers.
• Deliver inspiring presentations and product demonstrations to expectant and influential audiences; either as part of sales cycles or Salesforce events such as World Tours in Germany and Austria.
• Remain well-informed on the latest innovations in customer experience management solutions.
• Amplify the reach of your successes and learning moments internally to maximize the impact of every engagement.

Required Experiences and Qualifications

• Fluent in German and in English.
• 3+ years experience working within a Solution Engineering, Pre-Sales or Solutions Consulting role, positioning and demonstrating solutions and their value to inspire and transform the customer experience.
• 3+ years working in one or more of: Digital Marketing (B2C and/or B2B), Marketing Automation, Customer Data Platforms, and AI.
• An autonomous self-starter that is able to learn, lead and prioritize tasks and time effectively.
• Be comfortable working across multiple highly dynamic teams or on solo projects as required.
• Passionate about storytelling to bring customer engagements to life using impactful presentation and solution demonstration content.

Advantageous/Preferred Experiences and Qualifications:

• Technical expertise in any of the following technologies: Martech systems, CDP (Customer Data Platform), Customer Relationship Management (CRM), Loyalty Management, Marketing Analytics, Personalization/ Real-Time Interaction Management (RTIM).
• Experience in product management or post-sales software implementations.

Accommodations

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