Service Delivery Support Engineer (L1) (m/w/d)

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Support Engineer (L1) ensures that IT infrastructure and systems remain operational by identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incidents to resolution.

What you'll be doing

• Level 1 Support focusing on Network and Security
• Monitoring of monitoring tools and ticket creation as needed
• Performing documented changes
• Documentation and reporting
• Development and optimization of the overall solution in close coordination with the customer
• End-user support
• Assisting with troubleshooting measures
• Technical coordination and creation of technical documentation and reports
• Participation in 3-shift operation and on-call duties

What you bring

• A successfully completed technical degree (e.g., Computer Science, Engineering, Electrical Engineering) or a comparable technical qualification
• Professional experience in the areas of Network and Security
• Good knowledge of Cisco LAN/WLAN environments (at least CCNA level), as well as knowledge in ACI, DHCP, IPv4, IPv6, and network management tools
• Structured approach combined with careful, precise, and results-oriented work, especially in problem analysis
• Strong customer and service orientation, good manners, and good communication and team skills
• Fluent German and good English skills, both spoken and written

Workplace type : Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion annually in R&D to support organizations and society in confidently and sustainably moving into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and AI, industry solutions, and the development, implementation, and management of applications, infrastructure, and connectivity. We are also a leading provider of digital and AI infrastructure worldwide. NTT DATA is part of the NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and advance your career with us. Apply today.