IT Service Manager (All genders)

HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.

ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers' expectations.

TravelTech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers.

In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers.

Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value.

HRS's exponential growth since 2 serves over % of the global Fortune and leading hotel chains.

Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.

POSITION

We are seeking a dedicated and enthusiastic IT Service Manager (All genders) to join our Corporate IT team in Cologne. In this role, you will address complex technical challenges and work closely with colleagues across all departments and levels to support their technical needs.

CHALLENGE

• Plan, coordinate, and manage the delivery of IT services, including infrastructure, applications, security, and support.
• Establish and maintain effective relationships with clients and internal users, understanding their business requirements and expectations.
• Define and implement strategies, policies, processes, and procedures, ensuring compliance with best practices and standards.
• Oversee resources, contracts, and vendors to improve cost-efficiency and quality of IT services.
• Coach and develop the IT team, fostering a culture of collaboration, innovation, and customer satisfaction.
• Monitor and measure the performance and availability of services, reporting on SLAs, KPIs, and customer feedback.
• Analyze and resolve issues, incidents, and problems, ensuring timely and effective communication and escalation.
• Identify and implement improvement opportunities, aligning with business objectives and IT strategy.

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH…

• Bachelor's degree in computer science, information systems, or related field, or equivalent work experience.
• At least three years of experience in IT service management, preferably in a similar role or industry.
• Knowledge of IT service management frameworks such as ITIL, COBIT, or ISO.
• Proficient in IT service management tools, such as Jira.
• Strong communication, interpersonal skills, and ability to work effectively with diverse stakeholders and teams.
• Strong analytical, problem-solving, and decision-making skills, with the ability to manage multiple projects and priorities.
• Customer-oriented, results-driven, and quality-focused mindset, committed to continuous learning and improvement.
• IT service management certification is a plus.
• Fluency in English, spoken and written.

PERSPECTIVE

• Access to a global network of a united and mutually responsible “Tribe of Intrapreneurs” dedicated to renewing the travel industry and reinventing how businesses stay, work, and pay.
• An entrepreneurial environment of ownership and execution, offering opportunities to contribute to a greater mission while growing personally and professionally. Learn from a culture of retrospectives and continuous improvement, actively making business life better, smarter, and more sustainable.

LOCATION, MOBILITY, INCENTIVE

The attractive remuneration is in line with the market, including a fixed monthly salary, work equipment, mobility, and an annual or multi-year bonus. Location: Cologne.