Customer Success Executive (3801)

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Enabling safe and rewarding digital lives for genuine people, everywhere.

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us, our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location, or background, genuine people everywhere should be able to digitally prove who they are and where they live.

About the team

The team and business unit work across sectors including Retail, Finance, Insurance, Charity, and Public Sector. This vibrant team values personal development and success.

This specific Customer Success team operates from our Manheim head office. It comprises 3 CSMs and is part of the wider UK sales team. It collaborates with License, Pricing, and Compliance specialists, as well as product SMEs.

The role

The role focuses on high customer engagement, providing frontline support and sales activities to a specified book of accounts, promoting Loqate products and services.

Responsibilities include participating in outreach campaigns, reporting to and supported by the Sales Manager or Team Leader, who will help develop a personalized learning plan.

What you will do

• Maintain daily contact with a diverse book of accounts.
• Identify and target specific customer segments based on size, sector, and usage.
• Use email and Teams calls for 1:1 support and account development.
• Promote Loqate products, linking ROI to customer benefits.
• Use business systems to monitor customer usage.
• Participate in sales campaigns for specific products/services.
• Assist in onboarding new clients.
• Coordinate with the help desk to ensure excellent support.
• Maintain records in the CRM system.
• Provide financial forecasts to management.

What are we looking for

• Customer support or sales experience preferred.
• Experience with CRM systems.
• An engaging personality with a genuine desire to help customers.
• Willingness to learn and build knowledge.
• Aspirations to develop a career in SaaS sales.
• The ability to work independently and as part of a team.

To find out more

We are committed to diversity and inclusion. Please inform your GBG Talent Attraction Partner if you require reasonable adjustments during the interview process.

Contact the Talent Attraction team at behired@gbgplc.com for more info about benefits and our workplace. Visit gbgplc.com/careers for current opportunities.

Unleash your potential and join our mission to power safe and rewarding digital lives.

Additional information

• Seniority level: Associate
• Employment type: Full-time
• Industries: IT Services, IT Consulting, Technology, Media

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