Economist as Digital Customer Experience Manager Energy Retail (f/m/d)

Job Description

E.ON SE is one of Europe's largest operators of energy networks and infrastructure, providing innovative energy solutions. Our employees work to digitise the energy world, achieve net zero, and connect everyone to good energy. We focus on sustainability, digitalisation, and growth.

We believe that diversity makes us stronger and foster an inclusive culture. We are seeking a Customer Experience & Digital Strategy Expert (f/m/d) to join our team as soon as possible.

Your Responsibilities

1. Support the development and execution of the group-wide customer experience vision for Energy Retail, enabling local units to create best-in-class digital experiences.
2. Contribute to designing the tech-enabled customer service strategy, incorporating AI-powered solutions to optimize service channels and improve efficiency.
3. Assist in enhancing intelligence and analytics capabilities to develop a 360° customer view.
4. Collaborate with local units to implement digital initiatives in customer experience and service excellence.
5. Work closely with deployment teams across countries to ensure optimized installation capacity and a seamless customer experience.
6. Facilitate best practice sharing across local units to enhance digital experience and operational excellence.
7. Support the E.ON Playmaker strategy, e.g., with a focus on Digital Bill.

Your Profile

• University degree in Business Administration, Economics, Engineering, or a quantitative discipline.
• Minimum 3 years of relevant experience in Customer Experience, Digital Strategy, or related fields.
• Strong analytical skills and a data-driven mindset.
• Knowledge of AI-driven customer service solutions and digital transformation trends.
• Excellent communication, collaboration, and problem-solving skills.
• Ability to work in a cross-functional, international environment with multiple stakeholders.
• Proactive, adaptable, and solution-focused approach.
• Passion for continuous learning, innovation, and customer-centric strategies.
• Willingness to travel within European regions.

Benefits

• High flexibility: hybrid work model, flexible hours, sabbaticals, and additional vacation opportunities.
• Work from abroad: up to 20 days in the European economic area.
• Modern, agile work environment with ergonomic standards and creative spaces.
• Personal growth: broad training and development opportunities.
• Family support services.
• Full board: subsidized meals and drinks.
• Health offerings: physiotherapy, fitness, vaccinations, mental health support.
• Corporate benefits: employee share program, pension scheme, discounts, insurance.
• Location advantages: excellent public transport, parking, charging stations.
• Mobility options: car and bike leasing.

Inclusion

We value diversity and ensure a fair application process. Our disability representatives are involved early, and we accommodate any necessary adjustments during the application process.