System Engineer - Field Services Delivery IT EMEA

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Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

A Level 6 entry position in (FRA) is critical to supporting airport operations service delivery, and the broader EMEA network. This role would provide hands on technical assistance, ensuring timely issue resolution and minimizing disruptions in Europe's busiest locations. Having an additional dedicated resource will enhance operational efficiency, improve response times, and support key projects, including EMEA seasonal restarts and new station start ups. This position would also work closely with and support the senior engineer in executing critical initiatives, troubleshooting complex issues, and driving continuous improvements.

Employment will initially be on a 18-month-fixed term employment contract.

• Supports regional airports, customer service centers, contact centers and all other United Airlines facilities
• Duties include walkthroughs, Digital Technology (DT) equipment support, preventative maintenance, mobility product support, DT infrastructure support, operational equipment, and communication rooms, base location inventory management, and supply storage
• Works with Sr. Support Engineer and performs system maintenance/administration, diagnostics, automated imaging of PC equipment/IT Infrastructure, installation and removal of PC equipment, assist end users with troubleshooting device performance issue
• Attends regional project meetings and provides project tracking and analysis
• Travels to sites/locations within Germany, Europe and occasionally the US
• Occasional assignments on weekends and legal holidays in accordance with German Working Hours Act
• Supports the integration of vendor tasks
• Communicates with end-users to provide timely and accurate information and status updates
• Ensures adherence to quality standards, reviews project deliverables with Sr Support engineer, and resolves issues to ensure project goals and requirements are met on time

• Associate degree or related experience
• Minimum of 1-3 years of IT experience
• Strong verbal and written communication skills
• Ability to communicate solutions to both technical and non-technical audiences
• Aptitude for problem solving, looking beyond the obvious and not stopping at the first answer
• Strong level of poise in high pressure environments
• Active commitment to self-development
• Technical aptitude and ability to learn new technologies
• Must be legally authorized to live and work in Germany for any employer without sponsorship and be legally authorized to travel for work within Europe and to enter the US.
• Must be fluent in English and German (written and spoken), any additional language of advantage.
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

• Associate degree or related experience
• Associate or bachelor's degree in information technology, Computer Science or equivalent IT experience
• Knowledge of Digital technology Infrastructure (copper, fiber optic)
• Previous job experience in similar role with another airline. employment will initially be on a 18-month-fixed term employment contract.