Assistant Facility Manager mfd

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades, or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are looking for an Assistant Facilities Manager responsible for supporting the management of all aspects of integrated facilities services. Your essential duties and responsibilities include:

1. Client / Stakeholder Management

• Communicate issues, actions, and results in real-time to the right stakeholder.
• Support the implementation of best practices across a portfolio of sites.
• Communicate effectively at all levels, modulating content and communication methods accordingly.
• Meet KPIs and SLAs defined within the contract.
• Ensure client and JLL objectives are aligned, delivering operational and financial results while protecting JLL's interests.

• Monitor metrics and manage sites to ensure optimal operations.
• Integrate service delivery related to the building experience.
• Hold landlords accountable to lease terms, including external maintenance and central plant management.
• Manage scope changes within MSAs and escalate as needed.
• Ensure contracted resources meet quality and duration targets, developing relationships with vendors to deliver high-quality services.
• Review and refine services proactively.
• Process purchase orders, invoices, and work orders.

• Manage, supervise, and develop all direct reports.
• Conduct performance evaluations periodically.

• Ensure services comply with procedures, statutory requirements, and legal health and safety standards.
• Support JLL's Quality Management program.

• Strong communication, leadership, teamwork, analysis, judgment, and customer focus.
• Ability to prioritize, resolve conflicts, and deliver high-quality results on time.
• Decision-making and complex problem-solving skills.
• Moderate technical knowledge of HVAC systems, including control strategies.

• Excellent written and verbal communication skills.
• Cultural awareness and sensitivity.
• Experience in facilities management or similar roles.
• Fluency in German and English is essential.

• Location: Onsite Hamburg, DEU.
• We encourage applications even if you do not meet all requirements; we're interested in your potential and what you bring to the table.

We look forward to receiving your application, including your earliest start date and salary expectations.

Please note that paper applications are not accepted, and data will be securely destroyed after processing.

JLL Privacy Notice: We take our responsibility to protect your personal information seriously. For details on how we process your data, please view our Candidate Privacy Statement.