Customer Success Advisor Int

Key responsibilities of this role include but not limited to:

· Drive customer success strategies into their customers so achieving adoption and expertise within Blue Yonder solutions

· Serve as primary point of contact for any non-commercial relations and general escalation management

· Monitor and drive adoption metrics (i.e. deployment, utilization, and value realization)

· Understand customers’ industry and business processes

· Own strategic customer account meetings and regular check-ins

· Develop and manage a long-term adoption and value realization plan for each customer

· Assess customer engagement by evaluating ongoing customer satisfaction andtracking NPS

· Provide value-added recommendations to customers on industry trends and best practices

· Build and maintain relationships with key C Level customer sponsors

· Lead, schedule, and prepare for business reviews with Blue Yonder stakeholders

· Serve as a customer advocate in driving industry and Blue Yonder best practices

· Perform business development within their accounts identifying cross-selling, and up-selling opportunities

· Identify strategic risks and drive resolution

Specific goals center on the following:

· Customer adoption of SaaS technology

· Customer reference-ability including speaking at Blue Yonder events, case studies etc.

· Customer SaaS solution expansion

· Driving value for clients via specific QBR/EBRs leveraging Value based metrics of clients SaaS solutions

· Offer thought leadership and domain expertise to help customers with Value realization

Key activities include:

· Communicate with senior executives at strategic accounts

· Develop customer success roadmap

· Conduct scheduled customer check-ins

· Drive periodic business reviews

· Monitor customer performance and relationships

· Establish role as trusted advisor

· Liaise with Blue Yonder internal resources as required

· Facilitate value baselining and tracking

· Curate for their customers appropriate product and industry information, and relevant Blue Yonder news

· Oversee customer success value metrics workshops

What we are looking for:

· At least 5 years’ experience in consulting, professional services, implementation, customer success management, or account management or in industry required

· Knowledge and experience in supply chain domain required

· Customer facing experience required

· Ability to travel within EMEA up to 20% of the time to be onsite with customers

· Excellent written and verbal communication & presentation skills

· Strong negotiation and stakeholder management skills

· Experience in interacting with C-Suite Executives required

· Ability to work in a fast-paced, entrepreneurial, results-oriented culture

· Data-driven with a commitment to drive/track consistent engagement process

· Strong business and analytical acumen

· Knowledge and understanding of SaaS technology landscape

· Degree standard qualification

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.