(Senior) Analyst Deployment with Qualtrics

MAKE HISTORY WITH US!

At PMI, we’ve chosen to do something incredible. We’re transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future.

With huge change comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in many different directions.

JOIN US!

WHO ARE WE LOOKING FOR?

• 2+ (4+ for senior) years of experience in analytics tools, technologies, or processes
• Exceptional collaboration and communication skills; experienced in working with stakeholders
• Ability to operate clearly in an ambiguous environment; ability to influence
• Knowledge of Qualtrics, Medallia, or other tools for building online surveys
• English (business communication proficiency)

WHAT WE OFFER YOU?

• Wide range of training, optional language classes, further education, and professional qualification support
• Private medical and dental care, life insurance
• Subsidized meals (Sodexo card)
• Mybenefit Cafeteria
• Hybrid work model (40% in-office, 60% remote per month) and flexible working arrangements
• Employee pension plan
• Free bike and car parking for all employees

HOW WILL YOU MAKE HISTORY WITH US?

Purpose of the job:

The role involves ensuring successful delivery of projects, programs, and change implementations within the organization, supporting change management, and collaborating with stakeholders to develop deployment plans. The job requires problem-solving skills and knowledge of digital transformation processes related to CX, as well as experience with web technologies (HTML, CSS, JavaScript).

Principal Accountabilities:

• Create surveys directly on the SaaS platform Qualtrics
• Develop integration of results into the system landscape of our customers
• Configure solutions, including survey programming, building dashboards, and platform integrations
• Assess impact of changes, identify risks, and develop mitigation strategies
• Build relationships with key stakeholders to support change initiatives and communicate benefits
• Develop and deliver training for new processes, systems, and tools
• Support and advise customers on customer experience solutions
• Maintain deployment documentation including plans and procedures

Please note that only online applications will be considered. Only selected candidates will be contacted.

#LI-Hybrid