It Support Analyst

At The Stepstone Group, we have a simple yet very important mission: The right job for everyone. Using our data, platform, and technology, we create opportunities for job seekers and companies around the world to find a perfect match, in a fair and equitable way. With over 20 brands across 30+ countries, we strive for fair and unbiased hiring.

Join our team of 4,000+ employees and be part of reshaping the labour market and becoming the world's leading job-tech platform.

Join our team, and you'll be responsible for IT Support across our Stepstone offices globally.

Working in the Global Support Team within the Corporate IT department, you will support users with their IT issues and requests across the globe.

You will play a vital role as we reimagine the labour market to make it work for everybody.

Your responsibilities :

1. Provide first and second-line technical IT support through the IT Service Desk, ensuring adherence to SLAs and KPIs. Support will be delivered via multiple channels (portal, phone, chat) to users across our global offices.
2. Troubleshoot hardware, software, and basic network issues across various platforms and operating systems, including Office 365, soft-phone systems, Windows, and Mac OS.
3. Install, configure, and maintain standard software and hardware, both onsite and remotely.
4. Collaborate with the Corporate IT Service Teams for third-line escalation and project work.
5. Participate in IT projects supporting the deployment of new technologies.
6. Maintain IT environments in regional offices, including conference room AV systems.
7. Support remote offices, which may include regional or international travel.
8. Demonstrate proven experience as an IT Support Analyst with all-round technical skills.
9. Possess excellent communication skills in German and English.
10. Hold Microsoft or CompTIA Certifications.
11. Obtain an ITIL certification.

We are a community that cares about your life outside work as much as how you feel when you're with us. Because your job shouldn't take over your life; it should enrich it. Here are some benefits we offer:

• 30 days of holidays + 2 extra days for Christmas and New Year's Eve
• Company pension scheme
• 24/7 Employee Assistance Programme
• Life Assurance Cover
• Job bike
• Discounted parking or job ticket
• In-house gym
• In-house barista
• Bring your dog to the office

Our commitment

Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.