Incident Coordinator (f/m/d)

The Incident Coordinator (IC) owns the local incident process and keeps track of incident timelines and activities. They follow up and coordinate incidents concerning technical or functional issues. The IC is the single point of contact in case of an incident, which can restrict operations in our data centers. Furthermore, you will be responsible for tracking the measurements of corrective incident actions and creating and maintaining monthly incident reports. Do you see yourself as a country process owner for incident management regarding our systems, trainings for operational departments, and local processes? Then apply now!

Your Profile

• Bachelor’s degree in business administration with a technical focus
• Minimum 5 years of experience in Service Support with a focus on incident & escalation management, or experience in the Data Center industry with deep knowledge of all systems within a Data Center
• Skilled in incident & escalation management
• Skilled in process & improvement management
• Excellent teamwork skills
• Problem-solving skills, persistent in resolving incidents
• Excellent communication and interpersonal skills
• Open-door culture with short communication paths and flat hierarchies
• Personalized onboarding plan (new-hire system), education programs
• Personal development options in a fast-growing environment
• Extensive social benefits (Flexible working hours, digital meal vouchers, bike leasing, pension plan, etc.)
• Many extras like free drinks, fresh fruit, or team events

A bit about us

Digital Realty is the leading provider of carrier and cloud-neutral data center services, delivering the full spectrum of data center, colocation, and interconnection solutions. PlatformDIGITAL, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Data Center Architecture (PDx) solution methodology for powering innovation and managing Data Gravity challenges efficiently. Digital Realty offers access to connected data communities with a global data center footprint of over 300 facilities in 50+ metros across 28 countries on 6 continents. We have over 3,500 colleagues worldwide working together to develop innovative solutions and create meaningful connections.

What we can offer

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team committed to understanding and meeting the changing needs of our global customers. Join us and be part of a supportive, inclusive environment where you can bring your whole self to work. You’ll collaborate with colleagues from different business areas, challenge existing practices, and implement your ideas. We also provide numerous development opportunities to help you build a rewarding and successful career with us.