Field Quality Assurance Specialist, Country Aces and Quality Team (m / w / d)

Über uns

Operations is the heart and soul of everything Amazon does. As a member of the ACES (Amazon Customer Excellence Systems) and Quality team, you will solve complex challenges and contribute to the optimization of delivery station operations, providing the station with sufficient knowledge and appropriate tools to improve performance. Your goal is to identify, design, and deliver process improvement solutions for various customer experience initiatives, aimed at enhancing Amazon’s ability to deliver directly to customers through its network of third-party vendors.

Key job responsibilities

1. Complete daily routines related to address data quality to improve delivery quality.
2. Monitor and analyze data to track key quality metrics.
3. Perform audits, assessments, and deep dives of field processes and procedures.
4. Use logical thinking, analytical, and problem-solving skills to identify potential areas for improvement.
5. Communicate any quality problems or concerns impacting the customer experience.
6. Verify potential access codes and delivery instructions for assigned addresses and update records as needed.

A day in the life

You will have the exciting opportunity to make history by joining the ACES (Amazon Customer Excellence Systems) and Quality team, whose purpose is to create unprecedented customer experiences daily. We seek innovation, problem-solving skills, and a passion to create world-class customer experiences that will transform commerce.

About the team

Amazon Logistics (AMZL) handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to deliver millions of products to customers. Our goal is to make delivery experiences as smooth as possible and to roll out global solutions for services like Amazon Fresh, Prime Now, and Amazon Restaurants.

Our operations are divided into two sides: 'under the roof' associates who process products for dispatch and 'on the road' personnel working with Amazon Flex, a network of delivery contractors. We focus on operations with 24/7 shifts and are committed to innovation, industry-wide logistics solutions, and reducing our carbon footprint through advanced vehicles and technology.

Grundqualifikationen

• Advanced proficiency in German and English, both written and verbal (C1 CEFR).
• Relevant experience with data analytics and metrics analysis.
• Experience with MS Office Suite (Word, Excel, Outlook) in a professional setting.

Bevorzugte Qualifikationen

• Customer service skills for effective communication with partners.
• Experience using transportation management systems.
• Parcel delivery experience with market/geographic expertise.

Organizational skills to meet deadlines through effective prioritization are essential. The position requires on-site presence, with occasional deviations from regular hours. Amazon is an equal opportunity employer committed to diversity. We prioritize privacy and data security. If you need workplace accommodations, visit our support page for more information.