IT Administrator (f/m/d)

Job Title

IT Administrator (f/m/d)

Company Overview

We are HCLTech, one of the fastest-growing large tech companies in the world, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud services, fostering an environment of innovation, diversity, and excellence. Join us to advance technology through creativity and innovation.

Responsibilities

1. Support on-call escalations and conduct root cause analysis.
2. Resolve tickets independently within SLA guidelines.
3. Maintain quality standards, regulatory compliance, and company policies.
4. Engage in knowledge base updates, training, and coaching.
5. Ensure positive customer experience and high CSAT scores.
6. Support escalated hardware, software, and application issues.
7. Perform fault diagnosis, repair, and resolution for break-fix issues.
8. Coordinate with internal teams, clients, and vendors.
9. Provide second-level support for unresolved issues.
10. Manage assets through cycle counts and support related functions.
11. Support VIP and priority users, adhering to SLA requirements.
12. Support Windows, Active Directory, MS Office 365, and antivirus solutions.
13. Troubleshoot Mac devices and third-party issues as per scope.

Candidate Profile

• Experience in forecasting, purchase processes, and catalog management.
• Experience in IMACs lifecycle, including software installation, system handover, disposal, or stocking, and database updates.
• Ability to work in complex, flexible environments requiring teamwork.
• Bachelor’s degree or equivalent in Computer Science or related field.
• Certifications such as CompTIA A+ and MCP preferred.
• Minimum 3 years in desktop support and asset management.
• Strong troubleshooting, analytical, and problem-solving skills.
• Leadership ability, SLA management, and reporting skills.
• Excellent communication skills in English and local language.
• Proven relationship-building and customer management skills.

Additional Information

We promote equal opportunities for all employees, regardless of background, gender, disability, age, religion, beliefs, or sexual orientation. Priority is given to disabled applicants and those of equal status in case of suitability.

Job Details

• Seniority Level: Associate
• Employment Type: Full-time
• Job Function: Information Technology
• Industries: IT Services and Consulting