Team Leader Customer Excellence Export (m / f / d)

At , we’re powering today, into tomorrow.

Your contribution :

• Ensure best-in-class Customer Satisfaction and support CI processes.
• Lead team for integrated service from order entry to order fulfilment.
• Lead and initiate (sub-) projects to improve Customer Excellence-related processes and costs.
• Lead and support (sub-) projects to improve distribution regarding supply chain master plan.
• Meet service levels and inventory targets in balance with cost targets.

Key responsibilities :

• Ensure intensive relationship and communication to customers and Sales responsible.
• Assure appropriate communication to the customers.
• Lead, support, and develop team and team members.
• Lead daily meetings to discuss and solve shortages or other delivery issues in a timely manner.
• Initial set-up of new customers (processes, master data, special requirements, etc.) in close collaboration with external and internal customers.
• Assure and measure service and logistics performance (KPIs).
• Monitor daily business through regular review on targets (KPIs).
• Report based on standardized KPI metrics (e.g., on-time quantity fill, perfect service, etc.).
• Close collaboration with carriers, service providers, and shipping companies.
• Assure all defined relevant Import / Export procedures (e.g., BOS Standards and work instructions).
• Recognize deviations from established procedures and collaborate with Trade Compliance Manager to define counteractions.
• Support and assist in customs authorizations and audits.
• Manage relationships with export-related authorities, monitor activities, analyze results, and collaborate on export activities.

Education, knowledge, and skills :

• Bachelor’s degree or completed apprenticeship with experience in logistics, sales, or similar.
• Solid experience in sales, production, or logistics environment.
• Experience leading a small team.
• Strong knowledge of Microsoft Office and SAP.
• Awareness of external influences like legislation, fuel costs, and environmental pressures.
• Experience with dangerous goods shipments logistics.
• Organized with good time management skills.
• Strong analytical skills.
• Knowledge in export declarations and processes is advantageous.
• Experience with AEB or similar preferred.
• Knowledge of preferential origin and export control basics.
• Fluency in English and German, both written and spoken.

Benefits :

• Exciting tasks in a diverse international environment committed to integrity, values, social engagement, and sustainability.
• Flexible working hours, mobile work policy, and company kindergarten.
• Competitive remuneration, including holiday, Christmas payments, and pension scheme.
• Health and well-being programs, fitness center, physiotherapist, modern office, healthy canteen, events, and hobby clubs.
• Company bike leasing.
• Comprehensive onboarding, buddy program, learning opportunities via Internal Learning Academy, LinkedIn Learning, and Mentoring.
• Support for relocation and housing if applicable.

Clarios is the global leader in advanced, low-voltage battery technologies for mobility, with a commitment to sustainability and innovation. We are a Brookfield portfolio company.