Field Quality Assurance Specialist, Country Aces and Quality Team

Operations is the heart and soul of everything Amazon does. As a member of the ACES (Amazon Customer Excellence Systems) and Quality team, you will solve complex challenges and contribute to the optimization of delivery station operations, providing the station with sufficient knowledge and appropriate tools to improve performance. Your goal is to identify, design, and deliver process improvement solutions for various customer experience initiatives, aimed at enhancing Amazon’s ability to deliver directly to customers through its network of third-party vendors.

Key job responsibilities

1. Complete daily routines related to address data quality to improve delivery quality.
2. Monitor and analyze data to track key quality metrics.
3. Perform audits, assessments, and deep dives of field processes and procedures.
4. Use logical thinking, analytical, and problem-solving skills to identify potential areas for improvement.
5. Communicate any quality problems or concerns impacting the customer experience.
6. Verify access codes and delivery instructions for assigned addresses and update records as needed.

A day in the life

You will have the exciting opportunity to join the ACES (Amazon Customer Excellence Systems) and Quality team, dedicated to creating unprecedented customer experiences daily. We value innovation, problem-solving skills, and a passion for creating world-class customer experiences that will transform commerce.

About the team

Amazon Logistics (AMZL) handles ‘last mile’ delivery in partnership with third-party distribution companies. We utilize creative thinking and continuous improvement initiatives to deliver millions of products to our customers. Our goal is to make delivery experiences seamless and to implement global solutions for services like Amazon Fresh, Prime Now, and Amazon Restaurants. Our operations include processing millions of products for dispatch and working with Amazon Flex, a network of delivery contractors. We strive to innovate in delivery services, reduce our carbon footprint with electric vehicles and technology, and continually improve customer satisfaction.

Grundqualifikationen

• Advanced proficiency in German and English (C1 CEFR), both written and verbal.
• Experience with data analytics and using metrics to identify issues.
• Proficiency with MS Office suite (Word, Excel, Outlook).

Bevorzugte Qualifikationen

• Customer service skills for effective communication with partners.
• Experience with transportation management systems.
• Parcel delivery experience with market/geographic expertise.

You are organized and capable of meeting deadlines through effective prioritization, even with overlapping requests. The position requires on-site presence, with occasional deviations from regular hours. Amazon values diversity and is an equal opportunities employer. We prioritize your privacy and data security. For accommodations during the hiring process, please visit our support page.

Location: Quality Assurance, Hannover, Niedersachsen, DE