Customer Success Engineer / Technical Support Specialist for Mobile

The job description is comprehensive and contains relevant information, but it suffers from repetitive sections and some formatting issues. To improve clarity and engagement, I will consolidate duplicate content, enhance the structure with proper HTML tags, and remove redundant information while preserving all essential details.

Here is the refined version:

Customer Success Engineer / Technical Support Specialist for Mobile, Berlin

Client: UXCam

Location: Berlin, Germany

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 9ce6d07a861c

Job Views: 2

Posted: 27.04.2025

Expiry Date: 11.06.2025

Why Choose UXCam

• Be part of a rapidly growing SaaS company revolutionizing product analytics
• Work alongside a collaborative and international team
• Opportunities for professional growth and development
• Flexible, remote-friendly work environment

About The Role

We are seeking a dedicated and adaptable Customer Success Engineer to join our global team. In this client-facing, consultative role, you will guide prospects and customers on best practices for implementing the UXCam SDK, ensuring they maximize value from our platform. You’ll be the go-to technical advisor, troubleshooting issues, communicating technical concepts in non-technical terms, and collaborating cross-functionally to drive customer success.

What You’ll Be Doing

• Serve as a trusted technical advisor for customers and prospects, providing guidance on SDK implementation and integration.
• Deliver exceptional customer support through video calls, emails, Slack, written documentation, and Intercom chats.
• Troubleshoot technical issues and communicate solutions effectively to both technical and non-technical stakeholders.
• Collaborate closely with customer success, sales, product, and engineering teams to ensure customer satisfaction.
• Develop and maintain technical resources, including FAQs and how-to guides.
• Manage multiple customer projects simultaneously with strong organizational skills.
• Provide feedback to improve product features and overall customer experience.
• Replicate and test customer's code hurdles regarding SDK implementation and best practices.

What You’ll Need to Succeed at this role

• 2+ years of experience in a customer success engineering, sales engineering, technical support, or solutions engineering role.
• Experience in developing iOS or Android applications.
• Strong problem-solving abilities and a customer-centric mindset.
• Exceptional verbal and written communication skills with C1 level of English or above.
• Ability to explain complex technical concepts in simple terms.
• Experience integrating third-party SDKs and libraries into projects.
• Experience with APIs and product analytics platforms will be a bonus.
• Familiarity with app development environments (e.g., Xcode, Android Studio).
• Comfort working in a global environment with flexible hours to accommodate different time zones if needed.
• Additional language skills, e.g., Portuguese, will be a plus.

What We'll Offer You

• A company where your impact truly matters
• Competitive salary and growth opportunities
• Flexible working hours
• Knowledge sharing opportunities
• Learning and development opportunities

About Us

At UXCam, we provide product analytics without the complexity. Our mission is to empower companies with visibility to surface user frustrations and make every second spent on their app or web products meaningful. Trusted by global brands, we offer actionable insights through session replay, heatmaps, and advanced analytics to deliver exceptional app experiences. We value collaboration, innovation, and customer-centricity, and are committed to creating an inclusive environment. Join us if you're passionate about helping customers succeed and solving technical challenges.

Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying. All applications should be made via the 'Apply now' button.