Customer Service Specialist

Please note that German reading and typing is a must.

Job Description :

• Assist clients on all inquiries via live chat or email.
• Ensure an efficient and excellent customer service experience.
• Be well equipped with the company's platform and product knowledge, including staying updated on general market conditions.
• Diligently and effectively manage and follow up on inquiries and complaints from current and prospective clients.
• Possess a strong ability to understand customer needs and translate that into constructive feedback and suitable solutions for management.
• Ensure smooth frontline operations, including flagging any discrepancies or risks to management promptly.
• Continuously seek improvements to enhance team performance and work efficiency, including overall work processes.

Requirements

• Ideal candidates possess a bachelor's degree in finance, economics, mathematics, or related fields.
• Minimum diploma in business administration or management, with a keen eye for numbers.
• Preferably, candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email).
• Experience working in financial institutions or fintech is advantageous.
• Someone with sharp acumen and keen eyes for numbers and statistics is ideal.
• Proficient in English and German, both in communication and writing, to liaise with market counterparts.
• Possess a passion to develop knowledge and pursue a long-term career in fintech or crypto trading firms.
• Team player, committed and self-driven, with a positive response to client requests for assistance.