Onsite IT Engineer / VIP Support (f/m/d) E.ON Digital Technology GmbH

The team – your impact

The priority user support department is part of our user excellence division and provides excellent and individual IT support for approximately 400 priority users. Priority users include our supervisory board, board members, top executives, their personal assistants, and critical business functions such as crisis management.

Your role – meaningful & rewarding

• Provide qualified IT support for priority users and their assistants
• Onboarding new employees with internal and hardware equipment and support
• Be creative in implementing new technologies in our daily business
• Initial resolution of technical queries and analysing technical problems
• IT Support in setting up and configuring software and hardware
• Independent development of efficient solutions
• Offering IT support during company events

Your profile – authentic & open-minded

• Several years professional experience in IT support or similar technical support role
• Good understanding of stakeholder support priorities and goals
• Experienced in dealing with Windows 10/11, Microsoft365 and ideally also Apple MacOS, iOS, iPadOS
• Ideally knowledge in Nexthink and experience with service management systems such as ServiceNow
• Experience in troubleshooting notebooks, printers, and mobile devices
• Excellent proactive customer and service-oriented way of working
• Excellent communication skills in German and English

smart & useful – our benefits

• Recharge your battery: You have 30 holidays per year plus Christmas and New Year's Eve on top. Your battery still needs charging? You can exchange parts of your salary for more holidays or you can take a sabbatical.
• Your development: We grow and we want you to grow with us. Learning on the job, exchanging with others or taking part in an individual training – Our learning culture enables you to bring your personal and professional development to the next level.
• Let’s empower each other: Take the opportunity to engage in our Digital Empowerment Communities for collaboration, learning, and network building.
• We elevate your mobility: From car and bike leasing offers to a subsidised Deutschland-Ticket – your way is our way.
• Let’s think ahead: With our company pension scheme and a great insurance package we take care of your future.
• This is by far not all: We are looking forward to speaking with you about further benefits during the recruiting process.