Service Delivery Lead (m/f/x) Client Success

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Client:

Scalable GmbH

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Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

9311163d03bd

Job Views:

1

Posted:

26.05.2025

Expiry Date:

10.07.2025

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Job Description:

Join a leading FinTech Investment Platform: Be a part of a dynamic and innovative company dedicated to transforming the financial services landscape while delivering exceptional client experiences.

Shape the Future of Client Success: Play a pivotal role in shaping the future of our Client Success department, where your insights and leadership will directly influence client outcomes and contribute to our overarching mission of delivering exceptional financial services.

Commitment to Service Excellence: We prioritize service excellence, believing that each interaction with our clients should be impactful and personalized, ensuring their investment journey is seamless and rewarding.

Tasks & Responsibilities:

• Manage a group of Team Leads within the Client Success department, ensuring consistent quality, collaboration, and high performance across all teams.
• Act as a subject matter expert for your functional areas and drive continuous development of tools, processes, and client experience.
• Develop and implement service delivery strategies aligning with company goals and establish standards for daily operations.
• Take ownership of escalations, client issue resolution, and operational risk topics within your area.
• Represent the Client Success department in process, organizational, and operational setup.
• Analyze service and client data to identify trends and make evidence-based decisions to enhance service quality and resource utilization.
• Collaborate with and report to Managing Directors of Client Success, providing regular updates on performance, challenges, and strategic initiatives.

Qualifications:

• Several years of experience in client-facing operations or service leadership roles (e.g., in financial services, client success, or support).
• Proven expertise in relevant functional areas such as trading operations, security operations, payments processing, or client lifecycle management.
• Exceptional leadership, communication, and motivation skills across multiple teams.
• High resilience and ability to manage change and ambiguity with structure and composure.
• Strong analytical and problem-solving skills, comfortable working with KPIs and data.
• Hands-on and proactive problem-solving mentality.
• Business fluency in German and English (written and spoken).

Additional Information:

• Be part of one of Europe's fastest-growing and most visible Fintech startups, creating impactful innovative services.
• Work with an international, diverse, and inclusive team passionate about creating the best products for clients.
• Office locations in Munich or Berlin, in vibrant neighborhoods with amenities.
• Access to the latest hardware and tools to stay productive.
• Opportunities for learning and growth through knowledge sharing sessions and an Education Budget.
• German language classes and (international) relocation support.
• Flexible vacation policy and options to work from abroad.
• Attractive compensation and company pension scheme.
• Monthly 25% contribution for the ‘Deutschland Jobticket’.
• Complimentary subscription of Scalable Capital's PRIME+ Broker.

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