Service Operational Excellence Manager (m/f/d)

Service Operational Excellence Manager (m/f/d)

Service Operational Excellence Manager (m/f/d)

This newly created role within the Food and Healthcare Technologies division supports the growth of our business until 2030. As the future position holder, you will play a key role in transforming the organization into a proactive, state-of-the-art service organization. You will focus on improving efficiency and operational excellence, streamlining processes, enhancing Field Service Engineer utilization, boosting Supply Chain performance, and further developing our technical support organizations. The future position holder will be based in Cologne, Germany. Other locations in Germany could also be considered.

Responsibilities:

1. Conduct workshops with multiple stakeholders and define a roadmap based on strategic and operational requirements.
2. Lead and support implementation of a new Technical Support Organization with remote service tools and global coverage.
3. Streamline and support optimization of processes across field service, parts supply chain, and technical support.
4. Lead initiatives to enhance customer satisfaction and address feedback to improve service quality.
5. Lead projects assigned by Senior Management and promote a growth mindset.

Qualifications:

1. Bachelor’s or master’s degree in engineering, business management, or equivalent; other qualifications with demonstrated experience will also be considered.
2. Proven experience in leading complex projects across functions in a B2B environment.
3. Prior experience in service operations or capital goods is beneficial.
4. Strong interpersonal skills including persuasion and stakeholder relationship-building.
5. Structured and systematic working approach with excellent communication skills across all organizational levels.
6. Intercultural experience.

What we offer:

1. Work in a modern, future-oriented, international company.
2. High degree of personal responsibility.
3. Flexible working (partly from home).
4. Work in a dynamic and flexible team.
5. Internal and external training opportunities.
6. Company pension scheme possible.
7. Occupational disability insurance (without health check).
8. JobRad.
9. 30 days annual leave.
10. Company restaurant (subsidized).
11. Attractive employee discounts (GEA portal for employees on topics such as travel, accessories, fashion, etc.).

What happens after your application has been submitted?

You will receive confirmation by e-mail as soon as your application has been processed. One of our Talent Acquisition Specialists will review your application and ensure that you meet the qualification criteria. Once your application has been successfully reviewed, you will be invited to an initial interview, either virtually or in person, depending on the position. We usually make a decision after the second or third round of interviews.