Product Support Specialist (m/w/d) timsOmni Solutions

Überblick

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 9700 employees are working on this permanent challenge at over 90 locations.

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics. Please visit www.bruker.com.

At our Bruker Daltonics HQ in Bremen/ remote we are looking for a Technical Product Expert (m/f/d) timsTOF solutions.

Aufgaben/Verantwortlichkeiten

Area of responsibiliy is to provide technical support for our high-resolution Q-TOF product lines. Main focus is on the hardware and application solutions with the new timsOmni technology equipped with adjacent technologies. The area of responsibility includes customers in Europe as well as the support of service colleagues worldwide

• Technical support for customers in Europe via telephone, email and remote support tools
• Technical support for service colleagues around the world during installation, maintenance and repairs
• QC sample based application-related troubleshooting for hardware root cause investigation
• Checking of installed software products for compatibility
• Coordination of spare parts deliveries
• Cooperation with the adjacent departments, e.g. aftermarket, production, product management and application support
• Support of the user in dealing with the systems
• 2nd level support of service colleagues during their onsite visits in troubleshooting and repairing the systems
• Logging of support and service operations in the customer management system (Sales Force CRM)
• Use and expansion of support tools (e.g. knowledgebase) to continuously improve processes in after-sales customer support
• Initiate product improvements
• active role form participation in R&D meetings up to launch accompaning to ensure a smooth roll-out of new instruments in the market
• Occasional national and international service visits
• Regular onsite exchange in the factory in Bremen
• controller function of escalations

Qualifikationen

• Completed studies in the field of engineering or natural sciences, technician training or similar
• Experience in electrical engineering, physical engineering or related fields
• Experience in the application of mass spectrometry including nano-HPLC systems
• Experiences in Imaging applications is beneficial
• General interest in technical contexts and instrumental analysis
• Very good communication skills and personal charisma with integrity to build trusting relationships with customers and colleagues worldwide
• High self-motivation and the willingness to work in a team and contribute to a common goal
• Good organizational talent with the ability to flexibly work on several tasks with different priorities
• Business thinking; reliability
• Very good communication skills in spoken and written English
• good IT skills