Future position : Onsite IT Support Engineer

Overview

We are preparing for a project starting mid-2025 and are interested in candidates who may want to join NSC in the near future. If you're contemplating a change but aren't ready yet, review the job description below and apply online. We will contact you when recruitment begins.

The Onsite Support Engineer is responsible for providing end-user support, hands-on support, and collaborating with business users and stakeholders to ensure efficient support without disrupting business operations. The role requires practical support experience.

Responsibilities

• Support and manage Microsoft desktop operating systems and Windows applications deployment, configuration, and management.
• Administer Windows clients.
• Build and install PCs, telephone systems, wireless networks, and peripherals such as printers, scanners, and mobile devices.
• Perform routine maintenance on PCs, networks, telephone systems, and peripherals.
• Identify, log, and resolve software and network issues.
• Propose system improvements and changes to technical teams.
• Work with the Technology team to ensure desktop environment efficiency.
• Support network devices and servers as needed.
• Respond to calls, messages, and work orders regarding desktop issues.
• Support network devices and servers in a business environment.
• Ensure work is completed within service level agreements.
• Communicate technical issues clearly to technical teams and stakeholders.
• Experience with Microsoft Intune (Autopilot), SCCM, VMWare Horizon, and related technologies.
• Demonstrate passion for EUC, with strong interpersonal and time management skills.
• Support Windows 10/11 migrations and deployments.
• Liaise with third-party vendors as necessary.
• Manage end-to-end desktop/laptop lifecycle.
• Work effectively in a global delivery environment.
• Provide technical support onsite, resolving hardware, software, and network issues.
• Install, configure, and maintain computer systems.
• Diagnose and troubleshoot technical problems.
• Train clients on new technologies and software.
• Document issues and solutions for future reference.
• Maintain professionalism and a positive attitude with clients.
• Stay updated with technology trends.

Qualifications

• Bachelor's degree in Computer Science, IT, or related (not always mandatory).
• 3-5 years of technical support experience, preferably onsite.
• Strong knowledge of hardware, software, and networking.
• Excellent communication and interpersonal skills.
• Ability to work independently and solve problems.
• Good time management and organizational skills.
• Valid driver's license and willingness to travel (preferred).
• Experience with industry-specific technologies.
• Relevant certifications (e.g., CompTIA A+, Network+).
• Multilingual skills are a plus.

Technical Experience:

The support member should have strong technical knowledge and hands-on experience with:

• Microsoft Windows 10, 11
• Active Directory and related services, DHCP, DNS
• Printing and file sharing services
• Hardware troubleshooting and repair
• Patch management