First Level Support Mobilfunk Netzüberwachung (w/m/d)

First Level Support Mobilfunk Netzüberwachung (w/m/d)

Join us to apply for the First Level Support Mobilfunk Netzüberwachung (w/m/d) role at Deutsche Bahn.

We are looking for motivated individuals who want to make a difference. Find your place in one of over 500 careers at Deutsche Bahn. We offer secure jobs with future prospects for professionals and beginners alike. Apply now to join a team that supports each other and looks forward to working with you.

Starting as soon as possible, we are seeking you as First Level Support Mobilfunk Netzüberwachung (w/m/d) for DB InfraGO at the Berlin location. Here, you have the opportunity to develop your expertise in various focus areas such as Radio Access, Transport Network, Core Network, or Fixed Network.

Your Responsibilities:

• Assist actively in alarm monitoring and troubleshooting
• Record and evaluate user/customer-reported faults for further troubleshooting in TK network monitoring and operations management
• Work at the interface with field service and customers of the monitored technology to ensure railway operation safety
• Ensure communication during ITK disruptions with critical impacts on railway operations
• Actively support the operational reporting/information process to customers during troubleshooting in shift work

Your Profile:

• Completed vocational training as an IT specialist, communications technician, network technician, industrial electronics technician, operational technician, or similar with a focus on information technology
• Ideally, experience in maintenance and/or first-level support for ITK applications
• Knowledge of central monitoring of IT infrastructure is desirable
• Willingness to work in shifts and on-site is essential
• Ability to solve problems independently, even under stress, demonstrating initiative, customer orientation, and awareness of quality and costs
• Basic knowledge of telecommunications/information technology and proficient use of MS Office, etc.

What Matters to Us:

We are committed to providing equal opportunities for all candidates with the same qualifications. We actively promote diversity and teamwork. We value every application regardless of gender, nationality, ethnic or social background, religion, worldview, disability, age, unemployment duration, sexual orientation, or gender identity.

Benefits:

• Up to 16 free trips within Germany per year and additional discounts for friends and family
• Discounts in shopping, leisure, travel, and Bahn offers, including mobile contracts, insurance, electricity tariffs, hotel discounts, fashion, and lifestyle
• Long-term job security in a future-oriented corporation

We are committed to equal opportunities and respectful collaboration, especially for severely disabled and equalized applicants, who are given preference if equally qualified.