Future position : Onsite IT Support Engineer

Overview

We are preparing for a project starting mid-2025 and are interested in candidates who may want to join NSC in the near future. If you're considering a change but aren't ready yet, review the job description below and apply online. We will contact you when recruitment begins.

The Onsite Support Engineer is responsible for end-user support, hands-on troubleshooting, and collaborating with business users and stakeholders to ensure efficient support without disrupting operations. The role requires practical support experience.

Responsibilities

• Support and manage Microsoft desktop operating systems and Windows applications, including deployment and configuration.
• Administer Windows Client environments.
• Assemble and install PCs, telephony systems, wireless networks, and peripherals like printers, scanners, and mobile devices related to desktop infrastructure.
• Perform routine maintenance on PCs, networks, telephony systems, and peripherals.
• Identify, log, and resolve software and network issues.
• Propose system improvements and changes to technical teams.
• Work with the Technology team to ensure optimal desktop environment operation.
• Manage workstation network software issues as needed.
• Respond to support calls, messages, and work orders regarding desktop problems.
• Support network devices and servers in a business environment.
• Ensure support activities meet agreed service levels.
• Communicate technical issues clearly to technical teams and stakeholders.
• Experience with Microsoft Intune (Autopilot), SCCM, VMWare Horizon, and related technologies.
• Demonstrate proactive EUC support, strong interpersonal skills, and excellent time management.
• Support Windows 10/11 migrations and deployments.
• Liaise with third-party vendors and support teams when necessary.
• Manage the full lifecycle of desktops and laptops.
• Work effectively in a global delivery environment.
• Provide onsite technical support, troubleshooting hardware, software, and network issues.
• Install, configure, and maintain computer systems and peripherals.
• Diagnose and resolve technical problems analytically and efficiently.
• Train users on new technologies and software.
• Document issues and solutions for future reference.
• Maintain professionalism and a positive attitude with clients.
• Stay updated with the latest technology trends.

Qualifications

• Bachelor's degree in Computer Science, IT, or related fields (not always mandatory).
• 3 to 5 years of technical support experience, preferably onsite.
• Strong knowledge of hardware, software, and networking.
• Excellent communication and interpersonal skills.
• Ability to work independently and solve problems.
• Strong organizational and time management skills.
• Valid driver's license and willingness to travel (preferred).
• Experience with relevant industry technologies.
• Certifications such as CompTIA A+, Network+.
• Bilingual or multilingual skills (local language skills preferred).

Technical Experience:

The support team should have strong technical knowledge and hands-on experience with the following technologies:

• Microsoft Windows Client OS (Win 10, 11)
• Active Directory and related services, DHCP, DNS
• Printing and file sharing services
• Hardware troubleshooting and repair
• Patch management