Error Manager

Direct message the job poster from Intellias

Drivers of change, it’s your time to pave new ways. Intellias, a leading software provider in the automotive industry, invites you to develop the future of driving. Join the team and create products used by 2 billion people in the world.

Project Overview:

We are currently looking for a skilled and responsible Ticket Coordinator to join our team for the new project involving field testing of a pre-production prototype car with a new-generation In-Vehicle Infotainment (IVI) system. As a Ticket Coordinator, you will be working closely with a manual Quality Assurance (QA) team that will be responsible for testing the IVI system's functionality and performance. You will be responsible for managing the ticket backlog and creating tickets after test drives; you'll be a bridge between the nightly test drive team and the development team.

Requirements:

• Experience with Quality Assurance
• Experience acting as Ticket Coordinator or in a similar position
• Experience with Automotive projects
• Understanding of SDLC and testing theory

Nice to have:

• Audi driver's license or training recognized by Audi AG

Responsibilities:

• Create tickets in the client ticket management system
• Assign the created ticket to the proper Functional Owner
• Support management & engineering team
• Check and keep track of KPI metrics for ticket processing and highlight when the threshold is passed
• Be present at the garage 3 days a week and ready to be a part of the field testing team, verifying urgent defects
• Perform process updates if needed
• Communicate with the client

Why this position:

At Intellias, where technology takes center stage, people always come before processes. We're dedicated to cultivating a tech-savvy environment that empowers individuals to unlock their true potential and achieve extraordinary results. Our customized benefits not only prioritize your well-being but also charge your professional growth.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Quality Assurance

Industries

IT Services and IT Consulting