Principal Engagement Manager / Project Manager- German Speaking

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Today, ServiceNow stands as a global market leader, providing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our cloud-based platform connects people, systems, and processes to empower organizations to work smarter, faster, and better. Join us as we pursue our purpose to make the world work better for everyone.

Job Opportunity

Note: We currently do not have an open role. However, we are building a pipeline of professionals interested in project management roles at ServiceNow. If you're interested in exploratory conversations, please apply, and we will contact you if your profile matches our needs.

We are seeking an engagement/project manager with experience in implementing or operating the ServiceNow platform. As a ServiceNow Engagement Manager, you will lead a delivery team to ensure successful customer outcomes, utilizing your leadership skills and the Now Create methodology.

Your responsibilities will include:

1. Leading the delivery team and setting the vision for engagements.
2. Collaborating with sales, partners, and customers to understand their needs and challenges.
3. Applying the Now Create methodology to promote successful delivery and long-term customer success.
4. Being the main point of contact for internal and external stakeholders to facilitate collaboration.
5. Establishing program governance to manage requirements, scope, schedule, and budget.
6. Proactively managing risks and resolving issues.
7. Mentoring team members to achieve engagement goals.
8. Identifying gaps and proposing solutions.
9. Supporting sales during project implementation discussions.

Qualifications:

• Experience with AI integration into workflows and decision-making.
• Implementation or operation experience with ServiceNow and relevant certifications.
• 8+ years of experience in professional services or similar roles.
• Ability to travel up to 50%.
• Excellent communication skills in English and German.
• Project Management certification (e.g., PMI).
• Agile/Scrum experience and certifications are a plus.
• Ability to lead projects independently.
• Strong understanding of technology and problem-solving skills.
• Growth mindset and willingness to learn.

Additional Information:

We support flexible work arrangements and are committed to diversity and inclusion. For accommodations or further inquiries, contact globaltalentss@servicenow.com.

ServiceNow is an equal opportunity employer, and all qualified applicants will receive consideration regardless of background or protected status.

Note: Certain positions may require export control compliance.

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