Customer Service Manager (F/M/D)

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Client:

Campus Founders gGmbH

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Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

09fc4fa36986

Job Views:

2

Posted:

27.04.2025

Expiry Date:

11.06.2025

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Job Description:

Description

Are you looking for a new challenge and more than just a job? Do you want to shape the future with us? We want to further develop Campus Founders Ventures GmbH together with you.

In Summer 2025, Campus Founders will open its new building called GRAVITY, featuring co-working and co-creation areas, a media studio, community and event spaces.

As a Customer Service Manager at Campus Founders Ventures, your role will involve coordinating services and activities for members and creating a vibrant, welcoming atmosphere that fosters interaction and collaboration.

Your fields of action at a glance:

• Developing offers and implementing them as part of a scalable residency program.
• Serving as the main point of contact for residents, acting as their host to create an optimal working environment.
• Tracking and evaluating how residents utilize services and participating in activities you organize.
• Becoming an expert on residents' needs, providing tailored advice, and developing customized service offerings.
• Focusing on residents to maintain existing partnerships and develop new ones into long-term collaborations.
• Supporting residents from onboarding to offboarding through digital tools and personal interactions within our space.
• Assisting in defining workflows and UX/UI requirements for digital applications to ensure seamless user experiences.
• Maintaining and updating user accounts in our CRM and management systems, managing deal flow, contracts, and invoices.

You are a good fit if you have:

• Completed training or a degree in hospitality, business administration, or relevant experience in membership management, partnerships, or partner success.
• Excellent interpersonal and communication skills to effectively interact with members and handle concerns professionally.
• An innovative and proactive approach, with ideas to enhance member engagement.
• Experience with data management systems and operational processes; knowledge of HubSpot and OfficeRnD is a plus.
• Fluency in German and English, spoken and written.

What’s in it for you:

A diverse range of responsibilities and tasks:

• You will play a key role in the success of the next generation of startups.
• You will develop a top-tier network of organizations and people in the startup scene.
• You will be part of a passionate, energetic, diverse, and international team in an exciting environment.
• You will actively shape our curious, open-minded, and productive community.
• You will have long-term personal development opportunities and a competitive salary.

We look forward to receiving your application! Become part of our Campus Founders Community and help make Heilbronn a hub for entrepreneurship.

About us

We are Campus Founders, the entrepreneurship and innovation center in Heilbronn. We support startups at all development stages, educate talents, and inspire entrepreneurship and innovation. Our unique educational environment and international network connect us with universities, research institutions, top companies, and global market leaders. We operate like a startup—growing rapidly with big plans. Located in Heilbronn, one of Germany's most dynamic cities, we aim to make it Europe’s leading center for startups and entrepreneurship. If you are curious, proactive, and eager to shape a bright future, join us!