Client Solutions Manager - Beauty & Healthcare - Munich

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Client Solutions Manager - Beauty & Healthcare - Munich, Munich

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Client:

TikTok

Location:

Munich, Germany

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5ddbec3f6473

Job Views:

1

Posted:

24.05.2025

Expiry Date:

08.07.2025

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Job Description:

The Client Solutions team's mission is to establish and build scalable, healthy, long-term client relationships by solving direct clients' and agencies' challenges through scalable, best-in-class campaign services. Client Solution Managers have a holistic understanding of TikTok's ad products, the overall paid media landscape, and how to build successful, integrated marketing campaigns that meet their clients' KPIs and needs. They should be able to identify opportunities and gaps in a client's paid media strategy, providing strategic insights and consultation to upsell and scale paid media spending on the platform. You will join a team of strategic consultants, marketing & self-service platform experts, proactively driving clients' growth strategies, including upsells, renewals, and campaign reactivations.

In this role, you will work closely with the Brand and Agency Partnerships teams to deliver first-class service, building long-term strategic partnerships. We seek self-motivated and humble individuals who thrive in a dynamic, ever-changing environment and can navigate ambiguity with ease. Success requires a focus on client service, strategic & creative thinking, and the ability to provide custom solutions leveraging our ad product suite, combining technical expertise and commercial knowledge.

Responsibilities:

1. Analyze campaign performance data to offer data-driven business insights, improving advertising offerings, maximizing revenue, and increasing ROI and efficiency.
2. Serve as a product consultant, educating clients and agencies on product solutions and best practices, helping grow existing businesses, and managing relationships with key Beauty & Healthcare clients and agency partners.
3. Conduct regular business reviews and build strategic partnerships with clients in collaboration with your Brand Partnership Manager.
4. Collaborate with cross-functional teams to develop custom solutions or programs that meet clients' needs, managing project timelines and assets.
5. Kick-off campaigns with clients, managing timelines, assets, and opportunities for optimization based on data analysis.
6. Create and implement creative ad solutions grounded in achieving measurable business results.
7. Work directly with international product & engineering teams to troubleshoot client issues during campaigns.
8. Build scalable processes for the growing Client Solutions Management Team.
9. Coordinate with the campaign execution team to ensure ad specifications are met and campaigns are optimized and reported effectively.

Minimum Qualifications:

• 5+ years of experience in client solutions, account management, or digital advertising.
• Hands-on campaign management experience across digital platforms and ad tech products.
• Experience managing Paid Social or Paid Search campaigns for clients, agencies, or platforms.
• Detail-oriented with a data-driven, analytical mindset, and excellent organizational skills.
• Proficiency in Excel or Google Sheets; familiarity with visualization tools.
• Proven success in planning, executing, and optimizing paid media campaigns with revenue goals.
• Excellent verbal and written communication skills in English and German.

Preferred Qualifications:

• Experience working with clients in the beauty & healthcare industry, CPG / FMCG.
• Knowledge of tracking, attribution, and measurement tools (Pixel, Events API, MMP, SKAN, etc.).
• Success in dynamic, rapidly changing environments.
• Proficiency in campaign setup and optimization.
• Experience troubleshooting technical issues with product and engineering teams.
• Self-starter with a start-up spirit, thriving in ever-changing environments.
• Ability to manage multiple priorities effectively.
• Deep understanding of the digital landscape and a passion for social media.